# Virgin Mobile UAE

> Get your SIM within 60 minutes

Canonical page: [https://chrome-stats.com/d/id1198503948](https://chrome-stats.com/d/id1198503948)

## Overview

- **ID:** `id1198503948`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Virgin Mobile UAE
- **Category:** Utilities
- **Rating:** 4.50 / 5 (1,547 ratings)
- **Version:** 3.6.10
- **Last updated:** 2026-09-12
- **First published:** 2017-06-04
- **Size:** 238 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/virgin-mobile-uae/id1198503948)
- **Privacy policy:** [https://www.virginmobile.ae/legal/privacy-policy](https://www.virginmobile.ae/legal/privacy-policy)

## Description

Virgin Mobile UAE is your one-stop app to manage mobile plans, data, roaming, support, and more. Sign up in minutes, enjoy eSIM activation in under 5 minutes, and have a SIM delivered in 60 minutes anywhere in the UAE. No contracts, no stress - just freedom.

Highlights include flexible monthly plans you can change anytime, 50% savings with yearly plans, free data rollover and sharing, easy roaming, monthly cashback rewards, and instant data/minute boosters. You can also switch to Home Internet with simple setup and bring your own router if you prefer. In-app support is always available, backed by a 4.6/5 Trustpilot rating.

## Rankings

- #46,090 — Overall

## Review summary

User reviews for Virgin Mobile UAE's iOS app show common pain points around stability, payments, and SIM activation. Repeated crashes, slow loading, and payment failures frustrate users, while activation issues with ESIM and SIMs hinder service. Customer support is frequently criticized for slow responses. Positive mentions include the ESIM reinstallation feature and favorable in-person service, but overall sentiment is marred by performance, support gaps, and iOS version compatibility concerns.

### Pros

- ESIM reinstallation feature is easy to use and appreciated.
- In-person customer service experiences (kiosk staff and delivery personnel) are praised.

### Cons

- App crashes and slow performance with long load times.
- Payment failures and top-up/renewal issues (including Apple Pay problems).
- SIM/ESIM activation problems that prevent activation or number porting.
- Poor customer service and communication with slow responses and escalations.
- IOS 16 compatibility issues: app update not available or not working on iOS 16.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1198503948)