# MyREC

> Utilities

Canonical page: [https://chrome-stats.com/d/id1186904825](https://chrome-stats.com/d/id1186904825)

## Overview

- **ID:** `id1186904825`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Rappahannock Electric Cooperative
- **Category:** Utilities
- **Rating:** 2.80 / 5 (57 ratings)
- **Version:** 26.3.2
- **Last updated:** 2026-07-13
- **First published:** 2017-02-06
- **Size:** 29 MB
- **Data as of:** 2026-09-08
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/myrec/id1186904825)
- **Website:** [http://www.myrec.coop](http://www.myrec.coop/)
- **Privacy policy:** [http://www.nisc.coop/SmartHub/privacy-policy-smarthub.htm](http://www.nisc.coop/SmartHub/privacy-policy-smarthub.htm)

## Description

MyREC provides Rappahannock Electric Cooperative customers with a mobile-friendly way to manage accounts directly from your browser. View usage and billing, pay bills, and receive important REC messages in one secure extension.

Key features include Bill & Pay (balances, due dates, recurring payments, and PDF invoices), My Usage (energy graphs with gesture-based navigation), Contact Us (email/phone, predefined messages, with optional photos and GPS), and Maps (facility and dropbox locations).

## Rankings

- #200,724 — Overall

## Review summary

Users describe MyREC as user-friendly and capable when it works, with core features like paying bills and monitoring energy usage. However, repeated issues dominate: persistent login failures, server connectivity problems, and outages make the app unusable for months for many users. Updates often worsen the problem, with data like energy usage disappearing after upgrades. Some note the earlier removal and reappearance in the Apple library amid poor change management. Overall, reliability and consistent access are the main concerns, despite occasional positive experiences.

### Pros

- When it works, the app is user-friendly and decent for managing utility accounts.
- Provides core features like paying bills and monitoring energy usage.
- Some users report a working upgrade that restored functionality.
- Overall usability remains reasonable for those who can access the app.

### Cons

- Persistent login failures for months; users cannot log in.
- Server communication errors and outages prevent use.
- Updates often cause new issues (e.g., energy usage data unavailable).
- App removed from Apple library and re-added but still nonfunctional due to poor change management.
- Billing changes and perceived lack of customer service frustration.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1186904825)