# Blueground

> Manage your stay

Canonical page: [https://chrome-stats.com/d/id1183301329](https://chrome-stats.com/d/id1183301329)

## Overview

- **ID:** `id1183301329`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Blueground Us, Inc
- **Category:** Lifestyle
- **Rating:** 4.60 / 5 (4,142 ratings)
- **Version:** 2.76.3
- **Last updated:** 2026-09-10
- **First published:** 2016-12-13
- **Size:** 100 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/blueground/id1183301329)
- **Website:** [https://www.theblueground.com/](https://www.theblueground.com/)
- **Privacy policy:** [https://www.theblueground.com/privacy](https://www.theblueground.com/privacy)

## Description

Blueground Guest App gives guests quick access to essential stay details, booking information, and neighborhood guidance. After booking, sign in with the same email and manage your stay—from viewing address, entrance instructions, Wi-Fi, and building amenities to planning your commute with maps and transit directions.

Submit and track service requests, schedule cleanings or maintenance, and chat in real time with our Client Experience team. The app keeps notifications, updates, and personal support in one place, making every stay smooth and frictionless.

## Rankings

- #28,674 — Overall
- #57 — stayfree
- #71 — stay

## Review summary

User reviews of Blueground on iOS are predominantly negative. Recurring issues include pricing confusion and extra charges, persistent customer support gaps with slow responses and buck-passing between the company and property managers, ongoing maintenance problems (broken appliances, heating outages, water issues, etc.) with limited resolution, and scheduling/disorganization (mis-timed visits, unauthorized access, and poor communication). App and login problems also show up repeatedly (sign-in failures, codes/links not working). A minority report positive experiences, especially for long-term stays where issues were resolved promptly and listings matched photos. Pricing, support, maintenance, and access reliability are the main pain points.

### Pros

- Clear and easy-to-follow communication/instructions when issues are reported.
- Prompt repairs or issue resolution in cases where attention was given.
- Positive experiences for long-term stays noted by some users, including listings that match photos and repeat customers.

### Cons

- Pricing confusion and extra charges at checkout or after move-out (hidden/incomplete pricing).
- Poor customer support with slow responses and buck-passing between Blueground and property managers.
- Ongoing maintenance and amenity issues (broken appliances, heating outages, water problems, unsafe conditions) with inconsistent resolution.
- Scheduling and disorganization (unresponsive to preferred viewing times, unauthorized access, poor coordination).
- App and login problems (sign-in failures, Google login issues, codes or links not working).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1183301329)