# ServiceChannel Provider

> Technician Field Application

Canonical page: [https://chrome-stats.com/d/id1181414929](https://chrome-stats.com/d/id1181414929)

## Overview

- **ID:** `id1181414929`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ServiceChannel
- **Category:** Business
- **Rating:** 1.70 / 5 (133 ratings)
- **Version:** 2608.2
- **Last updated:** 2026-09-01
- **First published:** 2016-12-06
- **Size:** 72 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/servicechannel-provider/id1181414929)
- **Website:** [https://servicechannel.info/](https://servicechannel.info/)
- **Privacy policy:** [https://servicechannel.info/privacy-policy/](https://servicechannel.info/privacy-policy/)

## Description

ServiceChannel Provider brings on-site service management to technicians' mobile devices. It enables real-time updates to customers and teams by letting you view and add notes, photograph work orders, check incoming jobs, update statuses, and capture electronic signatures. Time is tracked with geolocation for accurate invoicing, and access is secured via PIN codes or technician accounts.

Depending on your configuration, you can unlock additional capabilities such as Time Tracking and Return Schedules, Work Order Creation, Inventory Management, and Refrigerant Tracking, to streamline field operations, improve response times, and boost customer satisfaction.

## Rankings

- #175,957 — Overall
- #13 — provide
- #90 — service

## Review summary

Reviews describe the ServiceChannel Provider iOS app as unreliable and often unusable. The most frequent issues are crashes and server connectivity problems, plus persistent time-tracking bugs (clock-in/clock-out disappearing or not working). Users also report on-site work order creation/logging failures that require calling in and can affect pay. Additional recurring problems include login failures on iPhone, and feature bugs such as refrigerant tracking and post-update UI glitches (misplaced toggles, spinner). Support responsiveness is criticized, and many users fallback to the web browser for work.

### Pros

- No clear pros consistently reported across multiple reviews.
- Basic field-service features like clock-in/out and work orders appear in the app (even if they’re often buggy).

### Cons

- Frequent crashes, server connectivity failures, and data upload issues are widely reported.
- Unreliable time tracking: clock-in/clock-out bugs, timer disappearing, and incorrect times.
- On-site work order creation/logging failures requiring calls to support and potential payment issues.
- Login/authentication problems on iPhone and across devices; wrong login after password changes; cross-device reliability issues.
- Refrigerant tracking bugs and post-update UI glitches (e.g., open leak record errors, misaligned toggles).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1181414929)