# Rinnai Control-r 2.0™

> Manage your hot water remotely

Canonical page: [https://chrome-stats.com/d/id1180734911](https://chrome-stats.com/d/id1180734911)

## Overview

- **ID:** `id1180734911`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Rinnai America Corp
- **Category:** Lifestyle
- **Rating:** 1.40 / 5 (927 ratings)
- **Version:** 2.5.7
- **Last updated:** 2022-03-16
- **First published:** 2020-12-17
- **Size:** 22 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/rinnai-control-r-2-0/id1180734911)
- **Website:** [https://www.rinnai.us/](https://www.rinnai.us/)
- **Privacy policy:** [https://www.rinnai.us/privacy-policy](https://www.rinnai.us/privacy-policy)

## Description

Rinnai Control-r 2.0 is a Chrome extension that gives you customizable control of your Rinnai tankless water heater from anywhere. It supports one tap or voice control to adjust temperature, personalized daily schedules including vacation mode, and a quick Recirculate option if your system supports it. It also simplifies device registration to take advantage of extended labor plans.

The app provides proactive maintenance with automatic alerts and real-time troubleshooting guides, and enables a certified Rinnai PRO to remotely monitor and manage system performance for faster service. Compatible with Rinnai Residential and Commercial Tankless Water Heaters from 2006 onward that include the Control-r Wireless Module.

## Rankings

- #91,717 — Overall

## Review summary

Users report a consistently problematic iOS app for Rinnai Control-r 2.0, including crashes during setup, unreliable Wi‑Fi connections, and non-persistent temperature changes. Authentication and Alexa login issues, plus 2.4 GHz Wi‑Fi limitations, hinder usability. The ecosystem is further troubled by weekend outages and the existence of two apps. A few positives exist, such as remote control of the recirculation pump and basic status visibility when connected, but overall the app is viewed as unreliable.

### Pros

- Can remotely run the recirculating pump (useful feature when away from home).
- Shows whether the heater is currently running (visible status).
- Once the device is connected, the app can perform at a usable level (stable when connected).

### Cons

- App crashes during setup/enrollment and after Wi-Fi setup.
- Unreliable Wi-Fi connectivity with long re-connection times; frequent disconnects.
- Temperature setpoints often do not save or apply changes.
- Repeated login/authentication prompts and Alexa integration issues.
- System only supports 2.4 GHz Wi‑Fi, causing compatibility problems with modern networks; requires workaround.
- Having two apps causes confusion; limited/poor official support, especially on weekends.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1180734911)