# XCARET!

> The best parks in Riviera Maya

Canonical page: [https://chrome-stats.com/d/id1165654955](https://chrome-stats.com/d/id1165654955)

## Overview

- **ID:** `id1165654955`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Experiencias Xcaret S.A. de C.V.
- **Category:** Travel
- **Rating:** 4.70 / 5 (6,468 ratings)
- **Version:** 9.0.5
- **Last updated:** 2026-09-16
- **First published:** 2016-10-17
- **Size:** 344 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/xcaret/id1165654955)
- **Website:** [https://www.xcaret.com/en/](https://www.xcaret.com/en/)
- **Privacy policy:** [https://www.xcaret.com/en/privacy-notice/](https://www.xcaret.com/en/privacy-notice/)

## Description

**Xcaret!** is the official companion app for exploring Xcaret Parks in Cancun and the Riviera Maya. Buy park and tour tickets, add transportation and Extra Activities, and access digital tickets directly from your phone for faster, paper-free entry.

Plan your visit with interactive maps, real-time location, route guidance, attraction schedules, restrictions, dining options, services, and saved favorites. The app also provides PhotoPass access so you can view and share your visit photos. Available in English and Spanish, Xcaret! helps guests organize their day and make the most of their park experience.

## Rankings

- #22,612 — Overall

## Review summary

Overall sentiment: the park experience is praised, and the app is easy to read and use when it actually loads, with tickets accessible once logged in. However, most reviews repeatedly report core failures: the app won’t log in or create accounts; loading spinners and startup crashes persist for months; users can’t login as guest or via Google/Apple. Content gaps (no map or schedule) and heavy upsell reduce usefulness. A few find a workaround by creating an account on the web, but reliability remains poor. The app shows high potential but is often unusable.

### Pros

- The park experience is wonderful and the app adds value when it loads.
- The app interface is easy to read and navigate.
- Ticket management works when you can log in, with tickets visible in the app.
- Overall positive sentiment for the park and a willingness to return (great excursion).

### Cons

- Persistent login failures across multiple methods (Google, Apple, guest) and the login flow; often circles back or times out.
- App often won’t start or gets stuck on the loading screen, with the spinning icon lasting minutes to months.
- Content gaps and poor park information (no map or schedules) and heavy upselling reduce usefulness.
- Reliability issues appear widespread and long-standing across multiple reviews.
- A workaround exists (creating a web account) but it is unreliable as a fix.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1165654955)