# Virtual Assist

> Business

Canonical page: [https://chrome-stats.com/d/id1165464136](https://chrome-stats.com/d/id1165464136)

## Overview

- **ID:** `id1165464136`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Allstate Insurance Company
- **Category:** Business
- **Rating:** 2.10 / 5 (281 ratings)
- **Version:** 3.6.33
- **Last updated:** 2026-08-19
- **First published:** 2016-10-19
- **Size:** 50 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/virtual-assist/id1165464136)
- **Privacy policy:** [https://www.allstate.com/about/privacy-statement.aspx](https://www.allstate.com/about/privacy-statement.aspx)

## Description

Virtual Assist enables appointment-free video chats with service representatives, letting users quickly get answers. On a call, you can switch between front- and rear-facing cameras to show damage and speak face-to-face, and you can turn on the flashlight without leaving the app.

Designed for business workflows, this Chrome extension speeds up support, improves on-call clarity, and keeps your team productive with seamless video collaboration.

## Rankings

- #123,608 — Overall

## Review summary

User reviews are divided: some users praise the app for fast, convenient video inspections and rapid initial estimates, noting it saves time. However, the majority report persistent issues: the virtual adjuster often fails to connect or respond, leading to long delays; the app’s navigation is clunky (hard to reach the profile/visit flow and no easy way to go back); and several reviews allege poor communication and pressure to use preferred shops, making the process feel stalled rather than helped.

### Pros

- Fast connection to a live adjuster via video when the app works
- Easy and fast to use and can streamline the claim process
- Convenient remote assessment that saves time and avoids in-person visits
- Some users report quick initial estimates and responsive support

### Cons

- Frequent connectivity issues and long wait times; adjusters often don’t connect or respond promptly
- Navigation and usability problems (cannot get past profile screen; no back button; unclear UI)
- Perceived poor customer service and claim handling (pressure to use preferred shops, inconsistent communication)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1165464136)