# PlayRenfe

> Entertainment

Canonical page: [https://chrome-stats.com/d/id1164900394](https://chrome-stats.com/d/id1164900394)

## Overview

- **ID:** `id1164900394`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Renfe Viajeros
- **Category:** Entertainment
- **Rating:** 1.50 / 5 (39 ratings)
- **Version:** 5.5.13
- **Last updated:** 2025-11-17
- **First published:** 2016-10-31
- **Size:** 913 KB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/playrenfe/id1164900394)
- **Website:** [http://www.playrenfe.renfe.com](http://www.playrenfe.renfe.com/)
- **Privacy policy:** [https://www.renfe.com/es/es/informacion-legal/sociedades/viajeros](https://www.renfe.com/es/es/informacion-legal/sociedades/viajeros)

## Description

PlayRenfe is the free wifi service that lets you enjoy onboard connectivity on our trains—even at speeds over 300 km/h.
Connect to the internet with your devices and make the most of your time however you like. Reply to emails, check your social media, chat, or enjoy your favorite streaming platforms.
PlayRenfe is available on all AVE services, AVE trains between Spain and France, Avlo, and most Larga Distancia (long distance high-speed) trains.

https://www.renfe.com/es/es/viajar/el-viaje/a-bordo/wifi-playrenfe

## Rankings

- #299,540 — Overall

## Review summary

Users largely report that PlayRenfe is broken or unusable: persistent error messages and crashes; an invasive verification flow demanding excessive personal data (including passport details) and SMS verification; a convoluted process to access WiFi (including copying ticket numbers and cookie prompts); unreliable train WiFi with poor performance; and SMS/number issues for non-Spanish users (foreign numbers not accepted or SMS not received). Language settings issues are less common; overall, the app receives strong disapproval.

### Cons

- Frequent errors and the app often doesn\\'t work or crashes.
- Requires excessive personal data and verification, including passport number.
- WiFi login flow is overly complicated and requires copying ticket numbers, cookies, and agreeing to terms.
- Train WiFi is unreliable/slow, making the app largely unusable.
- SMS verification issues for non-Spanish numbers (foreign numbers not accepted or SMS not received).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1164900394)