# Textline

> Business Text Messaging

Canonical page: [https://chrome-stats.com/d/id1144596682](https://chrome-stats.com/d/id1144596682)

## Overview

- **ID:** `id1144596682`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Textline, Inc
- **Category:** Business
- **Rating:** 2.70 / 5 (22 ratings)
- **Version:** 2.0.2
- **Last updated:** 2021-12-02
- **First published:** 2016-10-14
- **Size:** 800 KB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/textline/id1144596682)
- **Website:** [https://textline.com](https://textline.com/)
- **Privacy policy:** [https://textline.com/privacy](https://textline.com/privacy)

## Description

Deliver innovative, personalized Customer Support and Sales for your Business. Textline lets your whole team chat with customers using SMS, not Short Codes. Your customers won't need to install an app, they can text your business via your dedicated Textline phone number. Since 98% of text messages are opened, customers are 7x more likely to respond to your text compared to a phone call or email. Textline decreases response time and improves customer satisfaction. 

The Textline iOS app is a companion app to the Textline web service, intended to provide a set of on-the-go features to Textline users.

* iPhone App syncs with textline.com for both Mobile and Desktop use
* Multiple Phone Numbers for different Departments
* Text Message as a Team with accounts for multiple Agents
* Assignments: Assign Conversations to Team Members
* Whispers: Include notes inline with Customer Conversations
* Shortcuts: Store templates for frequently used business text replies
* Address Book: Save searchable notes about your loyal customers
* Notifications: Get alerts on your Desktop or Mobile device when New Messages arrive
* Auto Responses: Send an automated greeting or a special message for offline hours
* Availability: Toggle your status from Available to Away
* Scheduled Messages: Compose a text message to be sent later
* Facebook Messenger: Add your Facebook page as an additional Department
* NPS: Send Net Promoter Score surveys via SMS
* Integrations: Connect Textline to Zendesk, Slack, and Zapier

## Rankings

- #297,854 — Overall

## Review summary

Users praise Textline for business-focused messaging and solid customer support, with features like shared shortcuts. However, recurring issues include unreliable iOS notifications, privacy concerns, steep pricing, and mobile contact-management limitations, which many view as barriers to long-term adoption despite its usefulness for teams.

### Pros

- Great for business communications and improving team efficiency.
- Strong, responsive customer support.
- Valuable features like shared shortcuts and a robust feature set.
- Reliable and useful for years of use in business contexts.

### Cons

- Notifications are unreliable on iOS, with no message badges and frequent delivery issues.
- Privacy concerns due to data collection practices and requests for personal information.
- High pricing with additional service fees perceived as overcharging.
- Mobile contact management limitations, such as not being able to edit or save contacts and awkward contact handling.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1144596682)