# My-Zong

> Utilities

Canonical page: [https://chrome-stats.com/d/id1141387383](https://chrome-stats.com/d/id1141387383)

## Overview

- **ID:** `id1141387383`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Zong China Mobile Company Pakistan
- **Category:** Utilities
- **Rating:** 4.40 / 5 (1,430 ratings)
- **Version:** 5.9.0
- **Last updated:** 2026-09-07
- **First published:** 2016-09-04
- **Size:** 142 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-zong/id1141387383)
- **Privacy policy:** [https://www.zong.com.pk/about-zong/privacy-policy](https://www.zong.com.pk/about-zong/privacy-policy)

## Description

My-Zong App consolidates essential telecom tools in one place: manage your profile, choose language (English, Urdu, Chinese), check balance and expiry, and activate or deactivate bundles for Prepaid, Postpaid and MBB internet. Monitor usage across internet, social media, on-net and off-net minutes, with real-time notifications about new bundles and offers.

Beyond basic telecom functions, the extension enables online recharge and loans, device shopping for 4G mobiles and MBB devices, and access to entertainment content. It also provides customer support through Facebook, Twitter, Live Chat 24/7, plus video tutorials, FAQs, and feedback surveys to tailor the experience.

## Rankings

- #48,207 — Overall

## Review summary

Users largely praise Zong’s network, but the My-Zong app is plagued by instability and usability issues. The top negatives are frequent crashes, login/authentication errors, and flaky rewards. Additional complaints include slow performance and missing features such as a search bar or widgets. Overall, network quality remains a major pro while app reliability and UX are the dominant cons.

### Pros

- Strong network quality and coverage (repeated praise for Zong being the best network)
- App is viewed as useful/valuable for Zong customers when it functions (positive notes like 'Great app for Zong users' and satisfaction with packages)
- Positive brand perception and loyalty toward Zong (praises of network and services)

### Cons

- Frequent crashes and instability of the My-Zong app (crashes on launch, after updates, and during use)
- Login/authentication issues and API errors (login failures, 'too many requests' errors when switching profiles)
- Rewards/daily offers reliability problems (inability to claim rewards or crashes when accessing rewards)
- Poor performance/UX and feature gaps (slow/clunky app, missing features like search bar or widgets)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1141387383)