# Apple Support

> We’re here to help

Canonical page: [https://chrome-stats.com/d/id1130498044](https://chrome-stats.com/d/id1130498044)

## Overview

- **ID:** `id1130498044`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Apple
- **Category:** Utilities
- **Rating:** 3.90 / 5 (32,801 ratings)
- **Version:** 5.16.1
- **Last updated:** 2026-08-17
- **First published:** 2016-12-14
- **Size:** 41 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/apple-support/id1130498044)
- **Privacy policy:** [https://www.apple.com/legal/privacy/en-ww/](https://www.apple.com/legal/privacy/en-ww/)

## Description

Apple Support provides personalized access to solutions for all Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and troubleshoot with guided, step-by-step solutions. You can chat with a specialist or book a Genius Bar appointment at a nearby location.

Note: Availability varies by country/region. You are not required to purchase AppleCare+. If you purchase AppleCare+, terms apply and can be managed in your account settings.

## Rankings

- #9,545 — Overall
- #1 — feedback
- #1 — support
- #2 — service
- #6 — developer
- #14 — purchase

## Review summary

Apple Support reviews show a mix of experiences. Top pros are friendly, courteous, and knowledgeable staff who communicate clearly and assist non-technical users. The main negatives repeat across reviews: unresponsive or unhelpful support, unclear billing/fees, and slow, poorly communicated delays in AppleCare replacements. A minority note compatibility issues with older devices, but the dominant themes focus on service quality and billing clarity.

### Pros

- Friendly, helpful, and courteous support staff who are easy to talk to.
- Knowledgeable agents who explain issues clearly and understandably.
- Support that feels approachable for non-technical users and that users feel they can rely on to resolve problems.

### Cons

- Unhelpful or inconsistent customer support with non-responsive agents, closed chats, or generic replies.
- Billing and charges issues with unclear or disputed fees and payment problems.
- Poor communication and long delays around AppleCare replacements, including a lack of proactive status updates.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1130498044)