# Seatfrog: Rail Journey Planner

> Go Express London Train Times

Canonical page: [https://chrome-stats.com/d/id1129001637](https://chrome-stats.com/d/id1129001637)

## Overview

- **ID:** `id1129001637`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Seatfrog Pty Ltd
- **Category:** Travel
- **Rating:** 4.70 / 5 (357 ratings)
- **Version:** 4.4.21
- **Last updated:** 2026-09-01
- **First published:** 2017-09-21
- **Size:** 161 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/seatfrog-rail-journey-planner/id1129001637)
- **Website:** [http://www.seatfrog.com](http://www.seatfrog.com/)
- **Privacy policy:** [http://www.seatfrog.com/privacy.html](http://www.seatfrog.com/privacy.html)

## Description

Seatfrog Rail Planner is the first app to combine upgrade bidding with easy ticket purchasing across a broad UK rail network. You can upgrade from a standard seat via auctions from as little as £10, or use instant upgrades to travel in First Class for far less than the on-day price.

The app partners with Great Western Railway, Avanti West Coast, TransPennine Express, CrossCountry, East Midlands Railway and London North Eastern Railway, supporting journeys to London, Leeds, Cardiff, Liverpool, York, Manchester, Bristol and Edinburgh. Download Seatfrog to plan journeys, buy tickets and try bidding for an upgrade to travel in style. For more information, visit help.seatfrog.com.

## Rankings

- #83,080 — Overall

## Review summary

User reviews are mixed. While some users value Seatfrog for flexibility and upgrade options and can purchase tickets, many report chronic problems: payment methods failing to save or be accepted; frequent app crashes and reliability issues accessing bookings; unclear guidance on how auctions and upgrades work; slow or unhelpful customer support; and unexpected, high service fees. Upgrade availability and seat allocation problems—upgrades selling out or seats not matching requests—are common complaints. Overall, reliability, pricing transparency, and support are the main barriers to a positive experience.

### Pros

- Flexibility and upgrade options
- Ability to purchase train tickets through the app

### Cons

- Payment methods not working / can't add/save cards; payments refused on multiple cards
- Customer support unresponsive or slow to troubleshoot
- App crashes / errors and difficulty retrieving bookings
- Upgrades/seat availability problems (upgrades sold out; seats not as requested)
- High or undisclosed service fees for upgrades

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1129001637)