# Carrier® Service Technician

> Utilities

Canonical page: [https://chrome-stats.com/d/id1123086541](https://chrome-stats.com/d/id1123086541)

## Overview

- **ID:** `id1123086541`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Carrier Corporation
- **Category:** Utilities
- **Rating:** 4.10 / 5 (109 ratings)
- **Version:** 6.166.3
- **Last updated:** 2026-08-13
- **First published:** 2016-09-09
- **Size:** 174 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/carrier-service-technician/id1123086541)
- **Privacy policy:** [http://mobiledocs.carrier.com/privacypolicy/carrier\_mobile\_privacypolicy\_20160425.pdf](http://mobiledocs.carrier.com/privacypolicy/carrier_mobile_privacypolicy_20160425.pdf)

## Description

The Carrier Service Technician app is a field-ready utility for HVAC/R technicians. It helps identify the right parts for warranty or non-warranty repairs, supports on-site part sourcing with an onboard GPS to locate the nearest Carrier Parts Centers, and lets technicians save and reference job details.

Key capabilities include an AI Assistant (Beta) for troubleshooting, intelligent equipment search by serial or model, parts identification, technical literature access, warranty and service history lookup, and tools like system capacity calculations, product catalog access, training resources, and Bluetooth/NFC diagnostics to streamline service workflows.

## Rankings

- #136,982 — Overall

## Review summary

Users broadly praise the app for quick access to unit docs, warranty status, and model/serial lookups, and for NFC features that can save time. However, repeated connectivity problems to boards, NFC/barcode scanning failures, and frequent crashes severely hinder use in the field. Data availability is inconsistent, with missing service/install documents or parts data for older units. Account creation and login issues, plus overall sluggish performance, compound frustrations. The app shows potential and some teams find it useful when functioning, but reliability and data access must be improved to meet technician needs.

### Pros

- Access to unit documents, warranty status, and data for connected systems.
- Easy lookup of model numbers/serials and warranty status.
- NFC features save time in the field.
- Partner login unlocks full functionality.
- Tech literature and data are easier to access than older systems.

### Cons

- Frequent crashes on startup or when opening the app.
- Connectivity issues connecting to control boards, NFC, and barcodes.
- Missing parts data and service/install documents for some units.
- Account creation and login issues, including cross-brand sign-in confusion.
- Overall slowness and performance problems.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1123086541)