# mHelpDesk

> Business

Canonical page: [https://chrome-stats.com/d/id1120307262](https://chrome-stats.com/d/id1120307262)

## Overview

- **ID:** `id1120307262`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** mHelpdesk, LLC
- **Category:** Business
- **Rating:** 3.50 / 5 (197 ratings)
- **Version:** 2.48.0
- **Last updated:** 2026-01-27
- **First published:** 2016-06-07
- **Size:** 40 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mhelpdesk/id1120307262)
- **Website:** [https://www.mhelpdesk.com/](https://www.mhelpdesk.com/)
- **Privacy policy:** [https://www.mhelpdesk.com/privacy/](https://www.mhelpdesk.com/privacy/)

## Description

mHelpDesk is a Chrome extension designed for field service teams. It lets you work offline or online, schedule jobs, generate professional estimates, and turn those estimates into invoices on the fly. With automated email and SMS alerts, your lead, customer, and job information stays in one place so your team is always on the same page, even when in the field.

Key features include Google Calendar sync, lead and job management, inventory, QuickBooks integration, and seamless office-to-field communication. Used by 12,000+ customers across HVAC, electricians, plumbers, and other trades, mHelpDesk helps you win more jobs and get paid faster, wherever your technicians are.

## Rankings

- #116,593 — Overall

## Review summary

User reviews are mixed. Many praise mHelpDesk for strong estimates/invoices and reliable support, and some users trust it for years. However, pervasive stability and performance issues—crashes, lag, and needing to close the app to switch tickets—are repeatedly reported, worsened by iOS updates (including iOS 14/16). Additional pain points include limited in-app file uploads (no PDFs), signature UI problems, and general syncing/compatibility problems. A subset remains satisfied when the app works as intended.

### Pros

- Excellent estimates and invoicing capabilities
- Strong customer support
- Long-term reliability and value for many users (used for years)
- Positive user sentiment when the app is functioning (e.g., “Love it,” “Great addition to my success”)

### Cons

- Frequent crashes and freezes that disrupt workflow
- Need to close and reopen the app to view or switch between tickets/works (poor multitasking)
- Significant performance issues: slow, laggy, especially after iOS updates
- Compatibility/stability problems with iOS updates (iOS 14/16) and lack of landscape support
- Limitations and bugs around attachments and signatures (no PDFs in-app upload; signatures drag/move during signing)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1120307262)