# MTA TrainTime

> Railroad tickets and trips

Canonical page: [https://chrome-stats.com/d/id1104885987](https://chrome-stats.com/d/id1104885987)

## Overview

- **ID:** `id1104885987`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Metropolitan Transportation Authority
- **Category:** Navigation
- **Rating:** 4.90 / 5 (211,096 ratings)
- **Version:** 10.14.0
- **Last updated:** 2026-09-02
- **First published:** 2016-06-30
- **Size:** 129 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mta-traintime/id1104885987)
- **Website:** [https://new.mta.info/traintime](https://new.mta.info/traintime)
- **Privacy policy:** [https://new.mta.info/privacy-policy](https://new.mta.info/privacy-policy)

## Description

The TrainTime Chrome extension brings LIRR and Metro-North travel into a single, convenient interface. Buy tickets, plan trips with departure times and transfers, search two origin/destination stations, and save frequent trains for quick access.

Track trains in real time with GPS updates every few seconds, view car layouts and crowding, share trips with friends or family, and chat with customer service for LIRR or Metro-North within the app. It also supports split payments across two cards and seamless Apple Pay payments.

## Rankings

- #1,918 — Overall
- #37 — author
- #60 — airtime

## Review summary

Most reviews focus on harsh fare policies and privacy concerns rather than usefulness. Frequent complaints include an $8 on-board surcharge, aggressive location tracking, and opaque pricing. Users also cite unreliable or incomplete train-tracking information and weak customer support. A minority find the app easy to navigate and helpful for tracking trains, but recurring issues appear across reviews, signaling a need for policy changes, transparency, and reliability improvements.

### Pros

- Easy to navigate interface and easy ticket purchasing
- Provides train status/tracking information
- Some users find the app useful for tracking trains despite other issues

### Cons

- On-board activation surcharge / $8 penalty for not activating before boarding
- Frequent location tracking / privacy concerns
- Pricing is opaque and inconsistent (no clear fare breakdown; charges differ from planned fares)
- Inaccurate or missing train information (track numbers not shown or updated late)
- Poor customer support / account issues and unresponsive help

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1104885987)