# My A1

> Utilities

Canonical page: [https://chrome-stats.com/d/id1104333674](https://chrome-stats.com/d/id1104333674)

## Overview

- **ID:** `id1104333674`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** A1 Bulgaria
- **Category:** Utilities
- **Rating:** 4.00 / 5 (395 ratings)
- **Version:** 4.4.7
- **Last updated:** 2026-09-19
- **First published:** 2016-06-14
- **Size:** 98 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-a1/id1104333674)
- **Privacy policy:** [https://media.a1.bg/newsite2018/legal/pdf/my-a1-terms.pdf](https://media.a1.bg/newsite2018/legal/pdf/my-a1-terms.pdf)

## Description

Моят А1 е безплатно мобилно приложение за клиентите на А1 България, с нов дизайн и възможности за управление на мобилни, интернет и ТВ услуги.

Приложението позволява плащане на фактури, преглед на текущ баланс и оставащи MB/мин, активиране на роуминг според държавата, онлайн подписване на договори, настройка на Wi‑Fi и персонални оферти.

## Rankings

- #85,097 — Overall

## Review summary

Users generally find the My A1 app easy and fast to use, with some appreciating its convenience for managing services. However, recurring issues emerge: unstable login sessions, unreliable in-app billing and auto-pay, language localization struggles (Bulgarian vs English), weak customer support, and confusing UI and navigation with regional accessibility limitations. These problems undermine usability despite positive feedback on the overall experience.

### Pros

- Easy to use and intuitive interface.
- Saves time and is convenient for managing accounts and payments.
- User-friendly experience and positive feedback once you get used to it.

### Cons

- Frequent login/sign-in issues and session instability, including being logged out and stuck at welcome or sign-in screens.
- Billing and payments problems: auto-pay setup requiring a mobile number; in-app payments often fail; invoices/charges can be inconsistent or misleading.
- Language localization issues: app often Bulgarian-only and difficult to switch to English.
- Poor customer support: long waits, bot-driven processes, and unhelpful or slow responses.
- Design/navigation problems and regional accessibility: older version felt clearer, current UI is chaotic, and some access may be restricted by region (e.g., Dubai).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1104333674)