# Arizona Public Service

> Business

Canonical page: [https://chrome-stats.com/d/id1102551322](https://chrome-stats.com/d/id1102551322)

## Overview

- **ID:** `id1102551322`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Arizona Public Service
- **Category:** Business
- **Rating:** 4.80 / 5 (39,572 ratings)
- **Version:** 4.0.16
- **Last updated:** 2026-08-23
- **First published:** 2016-05-25
- **Size:** 35 MB
- **Data as of:** 2026-09-14
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/arizona-public-service/id1102551322)
- **Privacy policy:** [https://www.aps.com/en/Utility/Regulatory-and-Legal/Privacy-Policy](https://www.aps.com/en/Utility/Regulatory-and-Legal/Privacy-Policy)

## Description

Arizona Public Service (APS) offers a free mobile app that puts your energy options in the palm of your hand. You can view billing details and energy usage for residential or commercial accounts, pay your monthly bill online, and access energy-saving tips and APS news. The app also includes a power outage update feature with an interactive outage map and a convenient tool to locate nearby payment locations.

To use the app, sign in with your aps.com user ID or email and password, or register for a new APS account. APS has identified and corrected initial issues in the app, and is continually improving the experience based on user feedback. Make sure you’re on the latest version to enjoy a smoother experience.

## Rankings

- #7,271 — Overall
- #61 — service

## Review summary

The app is praised for its clean layout and usefulness in signing up, understanding rates, and paying bills. However, recurring issues dominate: login/authentication problems, payment failures and system outages, and rising costs/fees. Additional complaints cite frequent updates and friction with saved banking info. Overall, it’s usable and informative, but reliability and cost concerns are the primary negatives that users repeatedly mention.

### Pros

- App is well laid out, easy to read and use.
- The process of opening an APS account for a new place is easy, with problem-free access to power and timely billing.
- The app is helpful for understanding rates and managing payments.
- Positive customer service experiences are noted by some users (kind and patient support).

### Cons

- Frequent login issues and authentication friction (cannot login, Face ID resets, password resets).
- Payment processing problems (auto-pay not working, card declines, system downtime leading to delinquency charges).
- Prices and fees are consistently criticized as high or rising compared to other providers.
- Frequent app updates and security prompts cause frustration (memory of saved banking info not reliable).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1102551322)