# Package Concierge

> Utilities

Canonical page: [https://chrome-stats.com/d/id1096327341](https://chrome-stats.com/d/id1096327341)

## Overview

- **ID:** `id1096327341`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Package Concierge
- **Category:** Utilities
- **Rating:** 1.50 / 5 (43 ratings)
- **Version:** 1.2.6
- **Last updated:** 2023-09-18
- **First published:** 2016-04-29
- **Size:** 130 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/package-concierge/id1096327341)
- **Privacy policy:** [https://www.packageconcierge.com/privacy-policy/](https://www.packageconcierge.com/privacy-policy/)

## Description

This App is for users of the Package Concierge system.  Using the App, Residents can register their account, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information.

Package Concierge is an electronic locker system used at apartment communities to manage the package delivery and retrieval process.  The system contains various sized lockers operated by a touch screen.  The kiosk displays all residents who live at the community to carriers delivering packages.  Residents are notified of package deliveries via email, text message, or phone call.  The mobile app was created for user convenience.  Through the app, residents have the ability to register their account and update its information, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information.

## Rankings

- #287,454 — Overall

## Review summary

User reviews reveal major reliability and billing problems with Package Concierge on iOS. Repeated account/login and registration failures, frequent app crashes and poor update/notification performance, and slow or unresponsive support dominate the feedback. Additional pain points include confusing pricing (activation fees and ongoing charges), and locker/delivery issues such as incorrect locker assignments, scanning failures, and inaccessible deliveries. A minority note easy setup and quick locker access when the system is functioning, but overall sentiment is negative due to consistency and cost concerns.

### Pros

- Easy-to-use when functioning, with simple barcode-based package retrieval.
- Lockers can open quickly and securely when the system works, providing quick access to packages.
- Some users report timely notifications about deliveries in certain complexes.

### Cons

- Frequent account/login/registration problems (inability to create accounts, login loops, accounts not working).
- App reliability issues (crashes, not updating, offline login requirements, not saving card information).
- Poor customer support responsiveness and long resolution times (unanswered emails, hard to reach support).
- Pricing concerns (activation fees, ongoing concierge/charges, billing on new accounts).
- Locker/delivery reliability problems (barcodes not scanning, lockers not opening, wrong locker height or location).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1096327341)