# Cooltra: E-moped rentals

> Scooter & e-bike by minute

Canonical page: [https://chrome-stats.com/d/id1083424977](https://chrome-stats.com/d/id1083424977)

## Overview

- **ID:** `id1083424977`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Cooltra Motosharing, S.L.
- **Category:** Travel
- **Rating:** 4.60 / 5 (441 ratings)
- **Version:** 6.2.1
- **Last updated:** 2026-08-10
- **First published:** 2016-02-22
- **Size:** 119 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/cooltra-e-moped-rentals/id1083424977)
- **Website:** [https://www.cooltra.com](https://www.cooltra.com/)
- **Privacy policy:** [https://cooltrasftp.ecooltra.com/TERMS\_CONDITIONS/PRIVACY\_EN.pdf](https://cooltrasftp.ecooltra.com/TERMS_CONDITIONS/PRIVACY_EN.pdf)

## Description

Cooltra e-moped sharing lets you rent electric mopeds and bikes by the minute in your city. With more than 30,000 electric mopeds across major European cities—Madrid, Barcelona, Valencia, Seville, Paris, Milan, Rome, Turin and Lisbon—you’ll find reliable rides with pay-as-you-go pricing, comprehensive insurance, and two helmets included.

Getting started is simple: locate a nearby moped, reserve, swipe to start when you’re there, and park responsibly at your destination. Cooltra also offers daily and monthly rental options at hundreds of points, passes for unlimited switching during a 24h or 48h period, and additional mobility services like e-bike rentals in select cities. Join thousands using a sustainable, city-friendly mobility solution.

## Rankings

- #77,061 — Overall

## Review summary

Overall, reviews show a strong city-mobility concept with good scooters and occasional promos, and some users report helpful chat support. But the top complaints repeat across many reviews: strict or unclear licensing/ residency verification (US and non-EU licenses often rejected, long waits); buggy app with login, map, or roaming-data issues; slow or unhelpful customer service; and billing problems or unexpected charges despite not being able to use the service. Geographic eligibility and lack of insurance are also cited. These reliability and access issues overshadow the positives for many users.

### Pros

- Good scooter quality and riding experience.
- Effective for getting around the city and visiting places.
- Discounts and promo codes offer free minutes and savings.
- Occasional positives about chat support/friendliness from customer service.

### Cons

- License/residency verification is strict or unclear; US and non-EU licenses are often not accepted and verifications can take days.
- App is buggy and unreliable: login issues, map not showing scooters, and roaming-data problems.
- Customer service is often slow, unhelpful, or unresponsive, with issues around refunds and English support.
- Billing problems: users report being charged even when they cannot use the service.
- Geographic eligibility and residency constraints (e.g., restrictions by country or address, lack of insurance).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1083424977)