# Klara – Patient communication

> Easy messaging & telemedicine

Canonical page: [https://chrome-stats.com/d/id1082300408](https://chrome-stats.com/d/id1082300408)

## Overview

- **ID:** `id1082300408`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Klara Technologies Inc.
- **Category:** Medical
- **Rating:** 4.60 / 5 (12,874 ratings)
- **Version:** 1.31.0
- **Last updated:** 2025-10-23
- **First published:** 2016-04-11
- **Size:** 40 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/klara-patient-communication/id1082300408)
- **Website:** [https://klara.com](https://klara.com/)
- **Privacy policy:** [https://www.klara.com/privacy](https://www.klara.com/privacy)

## Description

Klara – Patient Communication is a secure messaging and telemedicine platform designed for healthcare teams. It centralizes patient conversations, supports secure messaging, video visits, and digital forms, all HIPAA-compliant, with no login or app download required for patients.

For providers, Klara streamlines collaboration with a centralized inbox, quick message assignment, eForms, and automated patient outreach. For patients, access is simple via patient.klara.com or the provider’s Klara app, making care more convenient and responsive.

## Rankings

- #15,559 — Overall

## Review summary

Users broadly complain that Klara is hard to use due to repeated, multi-step login with 2FA to both phone and email plus birthdate, and that the app does not remember the user between sessions. Reviews describe frequent bugs, slow loading, and a login process that must be repeated even after short breaks. Many say the web portal is preferable, and the app provides only messaging and scheduling with little patient data. A minority note some benefit in quick message delivery when login works. Overall, frustration with authentication and usability dominates.

### Pros

- Enables quick communication with clinic staff/providers.
- Some users report quick responses from staff when using the app.

### Cons

- Repeated, multi-step login with codes to both phone and email plus birthdate, with the device not reliably remembered between sessions.
- The app is buggy and slow to load, with signs-in taking many steps and frequent crashes.
- Remember-me/30-day device memory does not persist, forcing re-login very often.
- Excessive security steps: two-factor authentication via SMS and email plus birthdate, with no convenient alternative.
- Limited functionality: only messaging and scheduling; lacks access to test results or patient data; web portal is often preferred.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1082300408)