# New Golden Horse

> Travel

Canonical page: [https://chrome-stats.com/d/id1081956113](https://chrome-stats.com/d/id1081956113)

## Overview

- **ID:** `id1081956113`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ping Cheng
- **Category:** Travel
- **Rating:** 3.80 / 5 (80 ratings)
- **Version:** 4.11
- **Last updated:** 2022-12-22
- **First published:** 2016-02-12
- **Size:** 35 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/new-golden-horse/id1081956113)
- **Privacy policy:** [https://limosys.com/mobile/newgoldenhorse/privacy\_policy.html](https://limosys.com/mobile/newgoldenhorse/privacy_policy.html)

## Description

New Golden Horse Car Service offers a mobile app to book and manage ground transportation from your phone or tablet. Whether reservations were made by phone, online, or through the app, you can handle all bookings in one place and receive real-time status updates on your rides.

Key features include GPS-based addresses for now or future trips, airport reservations, booking for yourself or others, easy edits or cancellations, driver location and ETA, and support for corporate or personal payments.

## Rankings

- #158,188 — Overall

## Review summary

Reviews show a mix of praise for pleasant, helpful drivers and timely service, but frequent complaints about price misquotes and surprise charges, rude or discriminatory staff, a confusing booking process with dispatcher calls, and painful payment requirements such as credit-card imprints and extra fees. The app’s reliability and customer service appear to be the primary negatives, while some riders remain loyal and find the service cheaper when quotes are accurate.

### Pros

- Drivers are generally nice and helpful; reviewers note polite, friendly drivers who try their best.
- Fast and easy drivers with on-time service reported by users.
- Some riders are loyal to Golden Horse and prefer it over Uber/Lyft for trips in Queens/NYC.
- Prices can be cheaper when quotes are accurate, per user reports.

### Cons

- Unreliable price quotes and unexpected higher charges or extra fees after booking.
- Rude, unprofessional behavior from drivers and staff, including harassment and reports of discrimination.
- Cumbersome app/booking process and frequent dispatcher calls, confusing flow, and address misentries.
- Credit card imprint requirements and other payment frictions, including extra fees and in-app payment issues.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1081956113)