# BI SmartLINK

> Business

Canonical page: [https://chrome-stats.com/d/id1068021794](https://chrome-stats.com/d/id1068021794)

## Overview

- **ID:** `id1068021794`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** BI Incorporated
- **Category:** Business
- **Rating:** 2.80 / 5 (710 ratings)
- **Version:** 5.53.8
- **Last updated:** 2026-06-30
- **First published:** 2016-04-13
- **Size:** 158 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/bi-smartlink/id1068021794)
- **Website:** [https://bi.com/](https://bi.com/)
- **Privacy policy:** [https://bi.com/bi-smartlink-privacy/](https://bi.com/bi-smartlink-privacy/)

## Description

BI SmartLINK is a secure smartphone toolkit designed for individuals under community supervision. It combines secure communications with supervision and case management features, helping programs coordinate services, track appointments, and connect clients to community resources.

Key capabilities include calendaring appointments, secure messaging, and resource access, with a focus on privacy and compliant workflows. Note: Continued GPS usage in the background can dramatically decrease battery life.

## Rankings

- #77,646 — Overall

## Review summary

User reviews cluster around stability and usability issues after updates: the app often fails to launch or crashes, login is unreliable, camera/biometric features misbehave, notifications/check-ins fail, and uploading files from the library is blocked in favor of forced photo capture.

### Pros

- UI is reported to be a step forward relative to earlier versions.

### Cons

- App crashes or won't open after updates (white screen/crash on launch).
- Repeated login failures and inability to log in.
- Camera/selfie feature is unreliable and overly automated (biometric failures, cannot adjust flash or manually capture).
- Notifications/check-ins do not work or are missing (no notifications, check-in failures).
- Inability to upload PDFs/photos from device library (forced to take photos).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1068021794)