# NaviLink

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id1062431122](https://chrome-stats.com/d/id1062431122)

## Overview

- **ID:** `id1062431122`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** KD Navien
- **Category:** Lifestyle
- **Rating:** 4.20 / 5 (829 ratings)
- **Version:** 2.03.00
- **Last updated:** 2026-04-22
- **First published:** 2016-02-09
- **Size:** 52 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/navilink/id1062431122)
- **Website:** [https://www.navienhouse.com/](https://www.navienhouse.com/)
- **Privacy policy:** [https://privacy.naviensmartcontrol.com/docs/view?serviceCode=12&docType=P](https://privacy.naviensmartcontrol.com/docs/view?serviceCode=12&docType=P)

## Description

NaviLink unifies boilers, HVAC, water heaters and more into a single app for homeowners to monitor real-time device status, track energy usage, control settings remotely, and automate schedules for improved comfort and efficiency. What's New: IoT module connection and the NAE28V product addition enhance compatibility across devices.

For installers, NaviLink provides smart device management with map-based location, error-based search, and real-time status across all registered devices, enabling faster, proactive support and streamlined field operations from a single secure platform.

## Rankings

- #61,866 — Overall

## Review summary

Pros: NaviLink provides detailed usage analytics (kWh, hours, energy data), remote app access/control, scheduling features, and homeowner-focused insights into system usage. Cons: frequent connectivity issues and data loss on reinstall, limited data/controls (no zone or current tank temps; basic on/off/schedule), confusing setup (Bluetooth vs Wi-Fi flow), and reportedly poor customer support. UI/UX is clunky and feature gaps exist (no hot-button control, limited recirculation options). Overall, reviews praise data and remote access but repeatedly cite reliability and usability problems.

### Pros

- Detailed usage analytics (kWh, hours, energy data) beyond what the heater's display shows.
- Remote app access and control of the heater.
- Scheduling features for heat cycles, useful for home energy management.
- Provides homeowner-focused insights into system usage and energy consumption.

### Cons

- Frequent connectivity issues and unreliable pairing; often requires reinstall and can result in data loss.
- Limited data and controls: cannot view zones, current tank temperatures, or pressures; only basic on/off and schedule.
- Confusing setup flow, with Bluetooth vs Wi-Fi pairing and looping issues.
- Poor customer service reported by users.
- Clunky UI/UX and feature gaps (no hot-button trigger, limited recirculation options).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1062431122)