# Virtuo: hassle-free car rental

> Quick & easy 24/7 car hire

Canonical page: [https://chrome-stats.com/d/id1057590323](https://chrome-stats.com/d/id1057590323)

## Overview

- **ID:** `id1057590323`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** MobiTech SAS
- **Category:** Travel
- **Rating:** 4.70 / 5 (983 ratings)
- **Version:** 5.2.18
- **Last updated:** 2026-09-01
- **First published:** 2016-03-07
- **Size:** 164 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/virtuo-hassle-free-car-rental/id1057590323)
- **Website:** [https://www.govirtuo.com/](https://www.govirtuo.com/)
- **Privacy policy:** [https://www.govirtuo.com/en/terms-and-conditions](https://www.govirtuo.com/en/terms-and-conditions)

## Description

Virtuo puts car rental in your pocket. Book the car in a few taps, unlock with the app, and drive—no queues, no paperwork. Premium cars are cleaned after every rental and available 24/7. 

Available in major cities across the UK, France, Germany, Spain, Italy and Portugal, with door-to-door delivery in select locations. Sign up in minutes and enjoy a tech-forward experience with flexible protection options and 24/7 customer support.

## Rankings

- #55,155 — Overall
- #77 — location

## Review summary

Virtuo offers a highly convenient, digital car rental experience with doorstep delivery, but suffers from reliability and support gaps. Pros include seamless pickup/drop-off and a good car lineup, especially EVs. Cons center on weak customer service, billing disputes, app glitches, inconsistent pickup logistics, and contested damage charges.

### Pros

- Ultra-convenient, fully digital rental with contactless pickup and door-to-door delivery (no counters, paperwork).
- Two-tap booking and app-based unlocking/starting provide a frictionless experience when everything works.
- Good car variety, including popular models and EVs, with generally positive driving experience.
- Positive customer service experiences reported by some users (when the team is responsive).

### Cons

- Chronic customer service limitations: slow, unresponsive, and difficult to reach.
- Frequent billing disputes and refunds delays, with reports of overcharges and problematic charge disputes.
- App reliability issues: glitches that prevent unlocking or accessing the car, verification problems, and AI chat limitations.
- Inconsistent pickup logistics and location management: cars not at the promised pickup point or arriving late.
- Vehicle issues or aggressive damage charges with contested or unclear justifications.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1057590323)