# Universal Assistance

> Travel

Canonical page: [https://chrome-stats.com/d/id1005237356](https://chrome-stats.com/d/id1005237356)

## Overview

- **ID:** `id1005237356`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Universal Assistance S.A.
- **Category:** Travel
- **Rating:** 4.50 / 5 (380 ratings)
- **Version:** 7.6.1
- **Last updated:** 2026-08-26
- **First published:** 2015-07-06
- **Size:** 193 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/universal-assistance/id1005237356)
- **Privacy policy:** [https://www.universal-assistance.com/mobile/politicas/ingles/pp.pdf](https://www.universal-assistance.com/mobile/politicas/ingles/pp.pdf)

## Description

Universal Assistance provides comprehensive travel support through 24/7 multilingual call centers across five continents. Since March 2018, Universal Assistance has been part of the Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.

If you experience a health mishap, legal issue, lost luggage, or missing documents, a simple phone call activates an advanced assistance system that mobilizes help quickly and efficiently.

## Rankings

- #82,370 — Overall

## Review summary

Reviews largely indicate the Universal Assistance app is unstable and not functional: crashes on launch, constant errors, forced account creation, repetitive data entry, and location recognition issues across devices. A few positives exist, notably a user-friendly UI and excellent NY service, but the experience often drives users to call support instead. Overall, the app currently feels unreliable and limited in what it can do.

### Pros

- User-friendly interface.
- Excellent service in New York.

### Cons

- App crashes on launch or closes unexpectedly.
- Forces account creation and prevents viewing or purchasing coverage within the app.
- Requires repeated data entry and has an unhelpful chatbot.
- Location/country recognition problems and cross-device location switching.
- Slow performance and frequent file errors.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1005237356)