# Dynamics 365 for phones

> Business

Canonical page: [https://chrome-stats.com/d/id1003997947](https://chrome-stats.com/d/id1003997947)

## Overview

- **ID:** `id1003997947`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Microsoft Corporation
- **Category:** Business
- **Rating:** 4.30 / 5 (5,695 ratings)
- **Version:** 13.24093.1
- **Last updated:** 2024-09-11
- **First published:** 2015-07-13
- **Size:** 112 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/dynamics-365-for-phones/id1003997947)
- **Website:** [https://dynamics.microsoft.com](https://dynamics.microsoft.com/)
- **Privacy policy:** [http://go.microsoft.com/fwlink/?LinkID=310138](http://go.microsoft.com/fwlink/?LinkID=310138)

## Description

Microsoft Dynamics 365 for phones is the essential mobile CRM for busy professionals who need to engage customers while staying productive on the move. Add notes, attachments, and view relevant service and sales records during every appointment—even when offline—and synchronize later. The app keeps salespeople, agents, and supervisors in sync with accounts, contacts, and leads across devices, with an easy setup that works on mobile, desktop, or tablet.

Its redesigned Workspace offers a personalized hub for quick tasks and records. Features include enhanced notes with camera access, offline data synchronization, access to activities, accounts, contacts, and leads, guided contextual business processes, KPI charts, and personalized list views across devices to see what matters most, wherever you work.

## Rankings

- #25,283 — Overall
- #40 — salesforce
- #48 — microsoft

## Review summary

The reviews are overwhelmingly negative about Dynamics 365 for iPhone. Users report frequent crashes and iOS-specific stability issues, slow and unresponsive performance, and a non-intuitive, overly clunky UI. Many desire offline support and better calendar/Outlook sync, plus fewer bugs across updates. A minority note the app can be useful for tracking prospects and rapid activity logging when it works. Overall, reliability and ease of use are the main pain points, with only a minority finding the mobile experience genuinely smooth.

### Pros

- Mobile-friendly interface with quick logging of sales activities.
- Helps track prospects and enables rapid sales activity on the go.
- Rich set of CRM features that many users find valuable when the app is functioning.
- Some reviewers find the mobile experience user-friendly.

### Cons

- Frequent crashes or the app won’t open on iOS, especially after updates (notably 17.2+).
- Laggy performance with slow loading, unresponsive scrolling and typing.
- Unintuitive, cumbersome UI with too many clicks and difficult navigation (e.g., sequences page, menus).
- Lacks reliable offline mode and struggles with calendar/Outlook synchronization (multiple calendars, extra manual steps).
- Bugs across releases; occasional redirects to the wrong app (Dynamics Sales) or forced re-login.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1003997947)