# IBM Salesforce Extras

> This extension adds some extra features to Salesforce Console for use by Support teams at IBM.

Canonical page: [https://chrome-stats.com/d/ibm-salesforce-extras](https://chrome-stats.com/d/ibm-salesforce-extras)

## Overview

- **ID:** `ibm-salesforce-extras`
- **Platform:** Firefox
- **Type:** Firefox add-on
- **Status:** Available
- **Publisher:** John Rawls
- **Category:** appearance
- **Daily users:** 515
- **Weekly downloads:** 5
- **Rating:** 5.00 / 5 (1 ratings)
- **Version:** 2.4.1
- **Last updated:** 2026-03-16
- **First published:** 2018-04-17
- **Size:** 92 KB
- **Data as of:** 2026-09-12
- **Store listing:** [Firefox Add-ons Store](https://addons.mozilla.org/firefox/addon/ibm-salesforce-extras/)
- **Privacy policy:** [https://addons.mozilla.org/firefox/addon/ibm-salesforce-extras/privacy/](https://addons.mozilla.org/firefox/addon/ibm-salesforce-extras/privacy/)

## Description

IBM Salesforce Extras is a Chrome extension designed exclusively for the Salesforce Lightning Console to empower IBM support teams with enhanced case management and UI features. It highlights severity levels, case statuses, and milestone countdowns, improving visibility and prioritization. Users benefit from keyboard shortcuts for copying case details, compact and colorized UI elements, and badges that identify Advanced Support and Total Attention cases. 

With no external service calls, it respects privacy by only updating Salesforce UI styling within *.force.com domains. It streamlines workflows with auto-refresh, collapsible panels, and highlighted ownership and entitlement information, helping IBM support teams work efficiently and effectively within Salesforce.

## Rankings

- #4,950 — Overall
- #22 — salesforce
- #171 — trash

## Permissions and access

### Permissions

- `tabs`
- `activeTab`
- `webNavigation`
- `clipboardWrite`
- `storage`
- `https://*.force.com/*`
- `https://*.visualforce.com/*`

### Content script matches

- `*.force.com`

## Safety

- **Risk impact:** High risk impact
- **Risk likelihood:** Moderate risk likelihood

### Analysis details

- Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
- This extension has low user count. Unpopular extensions may not be stable or safe.

> Some risk analysis details are omitted from this free response. [Upgrade to view the full analysis](https://chrome-stats.com/pricing).

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Source: [Chrome-Stats](https://chrome-stats.com/d/ibm-salesforce-extras)