# HRT Paratransit

> HRT paratransit provides accessible rides to qualified customers.

Canonical page: [https://chrome-stats.com/d/hrt.paratransit](https://chrome-stats.com/d/hrt.paratransit)

## Overview

- **ID:** `hrt.paratransit`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Via Transportation Inc.
- **Category:** MAPS\_AND\_NAVIGATION
- **Downloads:** 11,084
- **Rating:** 4.22 / 5 (109 ratings)
- **Version:** 4.30.0
- **Last updated:** 2026-09-07
- **First published:** 2020-08-03
- **Publisher country:** US
- **Size:** 151 MB
- **Data as of:** 2026-09-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=hrt.paratransit)
- **Website:** [https://support.ridewithvia.com/hc/en-us](https://support.ridewithvia.com/hc/en-us)
- **Privacy policy:** [https://ridewithvia.com/legal/privacy](https://ridewithvia.com/legal/privacy)

## Description

"HRT Paratransit" is an Android app that provides pre-booked transportation services for qualified paratransit customers in Hampton Roads, Virginia. This shared service ensures affordable and convenient travel, allowing users to book rides when and where they need them. Enjoy a user-friendly experience and travel with others while accessing reliable transportation tailored to your needs.

## Rankings

- #543,231 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `com.huawei.appmarket.service.commondata.permission.GET_COMMON_DATA`
- `com.samsung.android.mapsagent.permission.READ_APP_INFO`
- `hrt.paratransit.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `hrt.paratransit.permission.ACCESS`

## Review summary

Users broadly praise Handy Paratransit for comfortable rides, friendly drivers, and good fare, including disability-friendly service. However, a recurring problem across reviews is the Android app’s instability: frequent crashes, freezes, login issues, and suspicions about reliability. This friction undermines the positive experiences, with at least one report of scheduling causing lateness. While some rides are on-time, the dominant theme is app reliability challenges that hinder consistent use, despite positive sentiment about the service when the app functions.

### Pros

- Positive ride quality with comfortable drivers and pleasant experiences.
- Good fare and accessibility for people with disabilities.
- Overall favorable sentiment from several users (great/good ratings).
- Some users report on-time rides and enjoyable service when it works.

### Cons

- Frequent app instability: crashes, freezes, and non-functional features.
- Login/authentication problems: can't log in via the app, mid-use verification, or browser-only access.
- App is perceived as non-functional or suspicious by some users.
- Reliability concerns about scheduling/timeliness as noted by at least one user.

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Source: [Chrome-Stats](https://chrome-stats.com/d/hrt.paratransit)