# Telemach Hrvatska

> Service management application for subscribers and voucher users

Canonical page: [https://chrome-stats.com/d/hr.tele2.support](https://chrome-stats.com/d/hr.tele2.support)

## Overview

- **ID:** `hr.tele2.support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Telemach Hrvatska d.o.o
- **Category:** SHOPPING
- **Downloads:** 988,279
- **Rating:** 2.64 / 5 (16,812 ratings)
- **Version:** 5.2.0
- **Last updated:** 2026-07-24
- **First published:** 2016-07-12
- **Publisher country:** HR
- **Size:** 93 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=hr.tele2.support)
- **Website:** [https://www.telemach.hr](https://www.telemach.hr/)
- **Privacy policy:** [https://telemach.hr/podrska/opci-dokumenti-i-uvjeti-koristenja-sve/opca-uredba-o-zastiti-podataka-gdpr](https://telemach.hr/podrska/opci-dokumenti-i-uvjeti-koristenja-sve/opca-uredba-o-zastiti-podataka-gdpr)

## Description

Telemach Hrvatska brings Telemach's service management to your device. Monitor your consumption in real time, check minutes, messages and data, and pay your bill with a few taps.

Change your plan, activate extra options, and purchase vouchers with bonus euros or megabytes—all in one place for private, business, and voucher users.

## Rankings

- #68,627 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_PHONE_NUMBERS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.webkit.resource.AUDIO_CAPTURE`
- `android.webkit.resource.VIDEO_CAPTURE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `hr.tele2.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

The Telemach Hrvatska Android app is viewed negatively overall. Repeated problems center on reliability (crashes and slow loading), payment/top-up failures with poor resolution via support, and weak customer service. Additional common complaints include login issues and missing or inconvenient features (no Google Pay, limited prepaid roaming). A minority of reviews remain positive, but the dominant pattern is dissatisfaction with stability and support.

### Pros

- Some users express overall positive sentiment, calling the app OK/good or even excellent in a subset of reviews.
- A few reviews explicitly praise the app with terms like "Najbolji", "Super" or "excellent" despite broader complaints.
- A minority of users find the app usable enough for basic tasks (e.g., straightforward interface noted as acceptable by some users).

### Cons

- Frequent reliability issues: app crashes, won’t load, or is slow to respond.
- Payment/top-up problems: delays, missing confirmations, or funds not reflected in the app, often requiring long chats with support.
- Poor customer support: slow responses, chats being closed, and lack of useful transcripts or resolution.
- Login/account access problems: issues with logging in, password reset links not working, and confusion between phone number and email fields.
- Missing features and limitations: no Google Pay/native app integration, prepaid roaming options restricted, and other usability/workflow gaps.

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Source: [Chrome-Stats](https://chrome-stats.com/d/hr.tele2.support)