# NYC ACCESS HRA

> SNAP and Cash Assistance On-The-Go: Case Status, Appointments and Doc Upload

Canonical page: [https://chrome-stats.com/d/gov.nyc.hra.SelfService](https://chrome-stats.com/d/gov.nyc.hra.SelfService)

## Overview

- **ID:** `gov.nyc.hra.SelfService`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** NYC Human Resources Administration
- **Category:** HEALTH\_AND\_FITNESS
- **Downloads:** 1,398,863
- **Rating:** 4.62 / 5 (116,712 ratings)
- **Version:** 3.10
- **Last updated:** 2025-10-09
- **First published:** 2017-03-16
- **Publisher country:** US
- **Size:** 88 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=gov.nyc.hra.SelfService)
- **Privacy policy:** [https://www.nyc.gov/site/hra/help/access-hra-privacy-policy.page](https://www.nyc.gov/site/hra/help/access-hra-privacy-policy.page)

## Description

The NYC ACCESS HRA Chrome extension makes managing your SNAP and Cash Assistance benefits simple and convenient. Users can check case details, monitor EBT balances, and stay updated on recertification dates right from their devices. The app also provides real-time notifications for appointments, required documentation, and payment statuses to ensure you're always informed.

Additionally, you can upload and track required documents directly through the extension, view accepted documents, and update your profile information. ACCESS HRA supports multiple languages including English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese, offering broad accessibility for NYC residents.

## Rankings

- #56,144 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.HIDE_OVERLAY_WINDOWS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `gov.nyc.hra.SelfService.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

User reviews are mixed. Many praise the app as convenient, easy to use, and a helpful portal for staying informed and uploading documents. However, a sizable number complain about slow performance, delayed or missing updates and case status, and navigational issues on mobile. Document loading/upload failures, signup email problems, and accessibility barriers are common negatives. Overall, users like the concept and access to information, but reliability and usability problems significantly limit satisfaction.

### Pros

- Easy to use and more user-friendly
- Helpful for staying informed and accessing information
- Convenient for loading documents and managing forms
- Useful portal for New Yorkers

### Cons

- Slow performance and long waiting times
- Updates and case status are not shown or update slowly
- Difficult to navigate on mobile / temperamental UI
- Unable to load or upload documents
- Accessibility concerns for disabled users and signup issues (confirmation email not sent)

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Source: [Chrome-Stats](https://chrome-stats.com/d/gov.nyc.hra.SelfService)