# NYC311

> Report problems, get City service status, and track requests on the go.

Canonical page: [https://chrome-stats.com/d/gov.nyc.doitt.ThreeOneOne](https://chrome-stats.com/d/gov.nyc.doitt.ThreeOneOne)

## Overview

- **ID:** `gov.nyc.doitt.ThreeOneOne`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** City of New York
- **Category:** TOOLS
- **Downloads:** 436,052
- **Rating:** 4.17 / 5 (2,618 ratings)
- **Version:** 5.24.0
- **Last updated:** 2026-09-08
- **First published:** 2013-01-03
- **Publisher country:** US
- **Size:** 29 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=gov.nyc.doitt.ThreeOneOne)
- **Website:** [http://www.nyc.gov/html/static/pages/forms/mobile-feedback.shtml](http://www.nyc.gov/html/static/pages/forms/mobile-feedback.shtml)
- **Privacy policy:** [http://www.nyc.gov/html/misc/html/NYC311-privacy-mobile.html](http://www.nyc.gov/html/misc/html/NYC311-privacy-mobile.html)

## Description

The NYC311 Chrome extension provides a convenient platform for New York City residents to stay informed and connected with city services. Users can easily check daily updates on Alternate Side Parking, trash collection, and school schedules, with instant notifications for any changes. The extension empowers users to report neighborhood problems such as noise, illegal parking, and dirty sidewalks directly to city services, streamlining the service request process. Additionally, it lets users conveniently track the status of their service requests in one centralized location. The extension also offers quick access to other NYC311 channels, including online services and text options, making it a comprehensive tool for engaging with city government resources.

## Rankings

- #107,400 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_MEDIA_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.HIDE_OVERLAY_WINDOWS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `gov.nyc.doitt.ThreeOneOne.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `gov.nyc.doitt.ThreeOneOne.permission.MAPS_RECEIVE`

## Review summary

The NYC311 app is appreciated for features like the calendar, photo-supported reporting, and easy access to information, and it receives positive sentiment about its design. However, users repeatedly report poor responsiveness and enforcement, frequent bugs and address errors, and limitations in reporting tools (no comments, limited text). Abandoned-vehicle issues and a perceived tourist-unfriendly focus also emerge as recurring downsides.

### Pros

- Calendar feature is handy for tracking dates and events.
- Ability to upload photos with reports to illustrate issues.
- Efficiently looks up information and services for residents.
- Positive overall reception and a newer, improved design/UI.

### Cons

- Reports frequently closed or not acted upon, with slow or ineffective responses to hazards.
- Recurring app reliability bugs: incorrect addresses, errors when submitting reports, and crashes requiring reinstall.
- Difficulty addressing abandoned vehicles, suggesting enforcement gaps.
- Reporting tools are limited: no in-app comment field and restricted character count for details.
- Not particularly tourist-focused, limiting usefulness for visitors.

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Source: [Chrome-Stats](https://chrome-stats.com/d/gov.nyc.doitt.ThreeOneOne)