311Direct

Name: 311Direct
Rating: 3.4772727 (121 reviews)
Author: Miami-Dade County

By: Miami-Dade County

Report neighborhood problems and code violations in Miami-Dade County.

Features & Capabilities

311Direct is a user-friendly mobile application designed for residents of Miami-Dade County to efficiently report neighborhood issues and code violations directly to the 311 Contact Center. Users can easily attach photos, provide detailed information, and choose to remain anonymous or share contact details for follow-up. The app also allows users to check the status of their reports and offers a profile feature for faster submissions.

Additionally, 311Direct includes the "Ask 311" feature, enabling users to message the 311 Contact Center with questions or concerns, enhancing communication and community engagement. This extension streamlines the reporting process and empowers residents to help improve their neighborhoods.

User Growth & Download Statistics

App Community

By:

Downloads:

Rating:

Version:

6.0.2 Last updated: 2026-02-09

Version code:

452

Creation date:

2015-05-05

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.ACTIVITY_RECOGNITION High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.MODIFY_AUDIO_SETTINGS Low risk
android.permission.POST_NOTIFICATIONS Low risk

Size:

131.97MB

Email:

mo*****@miamidade.gov

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-08

Compare stats and ranking:

Ranking

# 325,074 ▼ 1,326

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Miami-Dade County

Google Play Store

https://play.google.com/store/apps/details?id=gov.miamidade.direct

Email:

mo*****@miamidade.gov

Website:

http://miamidade.gov

User Reviews

Users find 311Direct easy to use and appreciate prompt responses for certain reports like dead animal removal. However, many criticize it for lacking photo upload capabilities and camera permissions, limiting report evidence. The inability to report anonymously and limited reporting options frustrate users. Additionally, service requests often fail or receive no response, and some users feel the app is bureaucratic and potentially open to abuse. Overall, while it provides useful services, significant improvements are needed to enhance functionality and user trust.

Pros

The app is easy to use and convenient for certain types of reports.
Some users received prompt service; for example, dead animal removal within 2 hours.
The app offers a variety of services to report issues in the community.
Users find it useful for finding pets and community program information.

Cons

The app lacks functionality for uploading or taking photos, as camera and gallery access permissions are missing, preventing evidence submission.
Users cannot report anonymously, which raises safety and privacy concerns.
The reporting options are limited and inflexible, often requiring a specific address format and lacking fields for intersection locations or other non-standard addresses.
Service requests often fail to submit or go unanswered, with poor response from city personnel and unresolved complaints.
Some feel the app can be misused for spying or abusive reporting and criticize its design as bureaucratic and disconnected from real-world user needs.