# Genesys Cloud for Firefox

> Genesys Cloud for Firefox provides quick access to the most used contact center features, like: call controls, status management, company directory, WebRTC phone/audio controls, configurable screen pops, click-to-dial/email, and more.

Canonical page: [https://chrome-stats.com/d/genesys-cloud-for-firefox](https://chrome-stats.com/d/genesys-cloud-for-firefox)

## Overview

- **ID:** `genesys-cloud-for-firefox`
- **Platform:** Firefox
- **Type:** Firefox add-on
- **Status:** Available
- **Publisher:** Genesys Cloud
- **Category:** social-communication,other
- **Daily users:** 228
- **Weekly downloads:** 200
- **Rating:** 3.50 / 5 (4 ratings)
- **Version:** 1.0.19
- **Last updated:** 2026-01-27
- **First published:** 2018-07-02
- **Size:** 60 KB
- **Data as of:** 2026-09-10
- **Store listing:** [Firefox Add-ons Store](https://addons.mozilla.org/firefox/addon/genesys-cloud-for-firefox/)
- **Website:** [https://www.genesys.com/genesys-cloud](https://www.genesys.com/genesys-cloud)
- **Privacy policy:** [https://addons.mozilla.org/firefox/addon/genesys-cloud-for-firefox/privacy/](https://addons.mozilla.org/firefox/addon/genesys-cloud-for-firefox/privacy/)

## Description

Genesys Cloud for Firefox seamlessly integrates essential contact center functionalities directly into your browser. Designed for agents, it offers quick access to call controls, status management, company directory, and performance metrics to streamline daily operations.

Additional features include WebRTC phone and audio controls, configurable screen pops, click-to-dial and click-to-email capabilities, and drag-and-drop conferencing. This extension ensures your most-used Genesys Cloud tools are available alongside every web application, enhancing productivity and efficiency for contact center professionals.

## Rankings

- #7,678 — Overall
- #17 — cloud
- #103 — configure
- #104 — firefox
- #130 — phone
- #158 — status

## Permissions and access

### Permissions

- `storage`
- `contextMenus`

### Content script matches

- `*`

## Safety

- **Risk impact:** Moderate risk impact
- **Risk likelihood:** Moderate risk likelihood

### Analysis details

- Allows access to all websites, posing a significant security risk as it can monitor and modify data from any visited site.
- This extension has low user count. Unpopular extensions may not be stable or safe.

> Some risk analysis details are omitted from this free response. [Upgrade to view the full analysis](https://chrome-stats.com/pricing).

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Source: [Chrome-Stats](https://chrome-stats.com/d/genesys-cloud-for-firefox)