# Direct Energy Account Manager

> Manage your energy from anywhere

Canonical page: [https://chrome-stats.com/d/directenergy.mobileoam](https://chrome-stats.com/d/directenergy.mobileoam)

## Overview

- **ID:** `directenergy.mobileoam`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Direct Energy
- **Category:** BUSINESS
- **Downloads:** 231,685
- **Rating:** 4.75 / 5 (3,447 ratings)
- **Version:** 13.1.0
- **Last updated:** 2026-08-24
- **First published:** 2013-09-06
- **Publisher country:** US
- **Size:** 173 MB
- **Data as of:** 2026-09-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=directenergy.mobileoam)
- **Website:** [https://www.directenergy.com/](https://www.directenergy.com/)
- **Privacy policy:** [https://www.directenergy.com/en/about/legal/privacy-policies](https://www.directenergy.com/en/about/legal/privacy-policies)

## Description

The Direct Energy Account Manager Chrome extension offers a convenient way for Texas and Northeast/Midwest customers to manage their energy accounts from anywhere. With this app, users can easily pay bills, set up autopay, view and renew electricity and natural gas plans, and add additional energy services. It also allows monitoring of monthly and yearly energy usage and linking supported electric vehicles (Tesla, Jaguar, Ford Mustang EV) and Google Nest Thermostats for integrated control.

Additional features include utility contact information for outage reporting, customer support via phone, chat, or email, app theme customization with dark mode, and a user feedback option to enhance app experience. The extension leverages the same login credentials as the Direct Energy Online Account Manager for seamless access. Some features may vary depending on the market. Learn more at directenergy.com/app.

## Rankings

- #148,286 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_BASIC_PHONE_STATE`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `directenergy.mobileoam.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users find the Direct Energy Account Manager app initially easy and convenient, especially with fingerprint login. However, many report persistent problems such as crashing, login failures, inaccurate data, and lack of key features like payment history and usage comparison. Despite prior helpful customer service, ongoing app reliability issues frustrate users, with many unable to view or pay bills properly, causing dissatisfaction and consideration of switching providers.

### Pros

- Simple and easy-to-use interface
- Fingerprint login feature for convenience
- Ability to monitor electricity usage and pay bills easily
- Helpful customer service noted before app issues
- Useful for users with difficulty in technology after updates

### Cons

- Frequent app crashes and freezing
- Inability to log in or incorrect login errors
- App displays inaccurate or inconsistent billing and usage data
- Lack of important features like viewing payment history and detailed usage
- Long-term unresolved bugs and poor app reliability

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Source: [Chrome-Stats](https://chrome-stats.com/d/directenergy.mobileoam)