# Zendesk Chat

> Strike up a conversation. Chat with your visitors and deliver support on the go.

Canonical page: [https://chrome-stats.com/d/com.zopim.android](https://chrome-stats.com/d/com.zopim.android)

## Overview

- **ID:** `com.zopim.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Zendesk Mobile
- **Category:** BUSINESS
- **Downloads:** 418,699
- **Rating:** 3.30 / 5 (4,486 ratings)
- **Version:** 1.26.0
- **Last updated:** 2026-05-11
- **First published:** 2013-06-25
- **Publisher country:** US
- **Size:** 9.97 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.zopim.android)
- **Website:** [https://www.zopim.com?utm\_campaign=Android&utm\_source=GooglePlayStoreListing&utm\_medium=referral](https://www.zopim.com/?utm_campaign=Android&utm_source=GooglePlayStoreListing&utm_medium=referral)
- **Privacy policy:** [https://www.zendesk.com/company/privacy](https://www.zendesk.com/company/privacy)

## Description

Zendesk Chat is a trusted live chat software used by enterprises and small businesses worldwide to enhance customer support. With its mobile app, users can manage, monitor, and reply to visitor conversations from anywhere, ensuring seamless communication beyond the desktop.

Key features include real-time visitor monitoring, access to chat history and recent page views, push notifications for incoming chats, agent-to-agent collaboration, and convenient shortcuts to improve response time. The app syncs effortlessly with the online dashboard, allowing agents to continue conversations without interruption. Over 200,000 websites utilize Zendesk Chat to improve engagement and increase purchase likelihood by reaching out directly to visitors.

## Rankings

- #109,496 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_REMOTE_MESSAGING`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.zopim.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Android users praise Zendesk Chat for helping manage customer conversations and for overall good UX, with several noting it's excellent for business use and cost-effective. However, repeated issues center on mobile login/sign-in failures, post-update instability (new interface changes and features breaking data views), and occasional crashes. Some users report desktop stability but app problems persist after updates, with mixed experiences around support. Overall, strong business value but reliability and update-related behavior require improvement.

### Pros

- Strong usefulness for business/customer engagement and sales.
- Stable and long-running user experience.
- Cost-effective for small businesses (free for small businesses).
- Generally positive UX and performance; many users rate it as excellent/very good.

### Cons

- Frequent mobile login/sign-in issues (Android/iOS) with credentials not recognized or sign-in hanging.
- Post-update instability and regressions; new interface changes causing the app not to function.
- UI/UX data visibility issues after updates (inability to expand/collapse lists, missing visitor data).
- Crashes and overall stability concerns.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.zopim.android)