# Zoho Desk

> Context-rich help desk software that lets businesses focus more on the customer.

Canonical page: [https://chrome-stats.com/d/com.zoho.support](https://chrome-stats.com/d/com.zoho.support)

## Overview

- **ID:** `com.zoho.support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Zoho Corporation
- **Category:** BUSINESS
- **Downloads:** 343,464
- **Rating:** 4.43 / 5 (2,959 ratings)
- **Version:** 2.10.8
- **Last updated:** 2026-08-27
- **First published:** 2014-05-19
- **Publisher country:** US
- **Size:** 54 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.zoho.support)
- **Website:** [https://www.zoho.com/desk/](https://www.zoho.com/desk/)
- **Privacy policy:** [https://www.zoho.com/privacy.html](https://www.zoho.com/privacy.html)

## Description

Zoho Desk is a flagship customer service software by Zoho designed to automate and streamline customer support operations. Its mobile app offers the same ease and functionality as the desktop version, allowing businesses to manage and close tickets on the go.

Key features include customizable ticket prioritization, integration with messaging apps like WhatsApp and Instagram, and bringing CRM contact info into support tickets for full context. The app also enables seamless team collaboration via tagging and a team feed, real-time notifications, gesture-based ticket management, and time tracking for support tasks. Zoho Desk is affordable and highly adaptable, focusing on making customer-first support simple and efficient.

## Rankings

- #121,930 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_NOTIFICATION_POLICY`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_CREDENTIALS`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.zoho.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Reviews show Zoho Desk Android is easy to use and handy for on-the-go ticket access, with praise for its India-origin development. Repeated concerns focus on mobile login problems and a desire for more filters and desktop-like capabilities.

### Pros

- Easy to use and user-friendly interface.
- Great for on-the-go ticket viewing.
- Made in India / Indian-origin app.
- Good overall performance and reliability.

### Cons

- Mobile sign-in/login issues.
- Limited filtering options compared to desktop.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.zoho.support)