# Add-On: Universal

> Remote Support. Simpler. Faster.

Canonical page: [https://chrome-stats.com/d/com.zoho.remoteplugin.universal](https://chrome-stats.com/d/com.zoho.remoteplugin.universal)

## Overview

- **ID:** `com.zoho.remoteplugin.universal`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Zoho Corporation
- **Category:** PRODUCTIVITY
- **Downloads:** 130,173
- **Rating:** 2.94 / 5 (131 ratings)
- **Version:** 1.0.8
- **Last updated:** 2025-12-01
- **First published:** 2022-03-13
- **Publisher country:** US
- **Size:** 2.71 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.zoho.remoteplugin.universal)
- **Website:** [https://www.zoho.com/assist/](https://www.zoho.com/assist/)
- **Privacy policy:** [https://www.zoho.com/privacy.html](https://www.zoho.com/privacy.html)

## Description

Add-On: Universal enhances your remote support experience by enabling Zoho Assist's remote control features on Android devices running version 7 and above. This add-on allows authorized support technicians to take remote control of your device via the Zoho Assist customer application, making troubleshooting and assistance simpler and faster.

To use, install the add-on only when prompted by a support technician during a remote support session. By leveraging the Android OS accessibility API, the add-on securely grants remote access once enabled in your device's Accessibility settings. It's the perfect tool to streamline remote assistance with peace of mind.

## Rankings

- #195,497 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INJECT_EVENTS`
- `android.permission.INTERNET`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.WAKE_LOCK`
- `com.zoho.remoteplugin.universal.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Most reviews flag safety concerns: the app is linked to scams and remote-access abuse, with risks of data theft and financial fraud. A minority note easy setup and occasional usefulness for remote support, but overall sentiment is negative due to trust and security issues and reliability problems.

### Pros

- Easy to set up / simple to use (positive sentiment in some reviews)
- Useful for remote tech support / remote assistance functionality
- Generally good when it works (positive feedback from some users)

### Cons

- Perceived scam / scammers using the app to steal money or access accounts
- Significant privacy and security risks due to remote access capabilities
- Trust concerns / warnings to avoid installing the app
- Some users report the app does not work or is unreliable
- Financial loss risks cited (e.g., PayPal, Bitcoin) associated with scam attempts

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.zoho.remoteplugin.universal)