# Zendesk Support

> Provide great support - anytime, anywhere

Canonical page: [https://chrome-stats.com/d/com.zendesk.android](https://chrome-stats.com/d/com.zendesk.android)

## Overview

- **ID:** `com.zendesk.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Zendesk Mobile
- **Category:** BUSINESS
- **Downloads:** 976,791
- **Rating:** 3.04 / 5 (7,780 ratings)
- **Version:** 2.74.0
- **Last updated:** 2026-08-12
- **First published:** 2010-06-08
- **Publisher country:** US
- **Size:** 79 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.zendesk.android)
- **Website:** [https://support.zendesk.com/](https://support.zendesk.com/)
- **Privacy policy:** [https://www.zendesk.com/company/privacy](https://www.zendesk.com/company/privacy)

## Description

Zendesk Support for Android is a fast, secure productivity tool designed for customer support agents, team leads, and managers to stay connected and manage their accounts anytime, anywhere. The app offers real-time visibility into ticket volumes, enabling users to prioritize and address customer issues efficiently on the go.

Key features include the ability to search customer profiles for valuable context, continue or create new support tickets with ease, and receive real-time push notifications for critical updates. Managers benefit from the capability to monitor team performance directly from their mobile device. Additionally, field workers can upload and view attachments, ensuring business continuity outside the office.

Overall, Zendesk Support mobile app empowers support teams to provide excellent customer service by bringing conversations, customer data, and team collaboration into one seamless platform. Feedback is welcomed through the app to continuously enhance user experience.

## Rankings

- #69,088 — Overall
- #21 — support

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.zendesk.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.zendesk.android.permission.C2D_MESSAGE`

## Review summary

Users praise mobile usability and usefulness for ticket handling, and note the support team is responsive. However, the most common issues are login/authentication problems, unreliable or removed notifications after updates, and instability/ crashes post-update. Feature gaps in-app (e.g., copy icon, side conversations, talk-to-text, updating requester emails) are also frequently mentioned.

### Pros

- Functional and user-friendly on mobile.
- Very useful for answering tickets while on the go.
- Support team is responsive and communicates back to users.

### Cons

- Frequent login/authentication problems (can't sign in or verification codes not received).
- Notifications stop working or were removed after updates.
- App becomes unresponsive or crashes after updates.
- Missing in-app features (copy icon on subject details; side conversations; talk-to-text; updating a requester email).

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.zendesk.android)