# ZALORA-Online Fashion Shopping

> Shop the latest trends & brands online, only on Zalora Fashion Shopping app!

Canonical page: [https://chrome-stats.com/d/com.zalora.android](https://chrome-stats.com/d/com.zalora.android)

## Overview

- **ID:** `com.zalora.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Zalora South East Asia Pte Ltd.
- **Category:** SHOPPING
- **Downloads:** 37,357,044
- **Rating:** 4.74 / 5 (575,714 ratings)
- **Last updated:** 2026-09-22
- **First published:** 2013-07-09
- **Publisher country:** SG
- **Data as of:** 2026-09-22
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.zalora.android)
- **Website:** [http://www.zalora.com](http://www.zalora.com/)
- **Privacy policy:** [https://www.zalora.sg/privacy-policy/](https://www.zalora.sg/privacy-policy/)

## Description

**ZALORA** is an online fashion shopping app offering clothing, shoes, accessories, beauty products, sportswear, modest wear, jewelry, electronics, kids’ items and more from leading local, international and luxury brands. Discover products from brands such as Nike, adidas, H&M, Mango, Levi’s, Fossil, LANEIGE, NARS and The Ordinary, with 100% authentic products guaranteed.

Shop new arrivals, save products to your wishlist and enjoy flash sales, vouchers, cashback, promo codes, monthly campaigns and free shipping offers. ZALORA supports multiple payment options, including credit and debit cards, PayPal, GrabPay, cash on delivery and buy now, pay later. Track deliveries, access 30-day free returns where applicable, and upgrade to ZALORA VIP for free express shipping, priority sale access and exclusive offers.

## Rankings

- #4,128 — Overall

## Review summary

Many reviews praise ease of use and genuine products, plus good value. However, recurring issues include poor customer service (AI chat, unresponsive support), delivery problems (delays, misdelivery, late-night deliveries), damaged items due to QC gaps, and refunds/returns taking too long or remaining unclear. A few mentions address-order changes, but the dominant concerns center on service, delivery, and returns, while the app itself is generally well-liked for its interface and range.

### Pros

- User-friendly and fast shopping experience
- Genuine/original products
- Good value / affordable deals
- Overall solid app quality and trusted experience

### Cons

- Poor customer service and unhelpful AI chat
- Delivery delays and mishandling / late deliveries
- Damaged or defective items due to QC issues
- Returns/refunds are slow or unclear

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.zalora.android)