# Xerox® Easy Assist

> Xerox® Easy Assist enables mobile users a simple method for printer setup

Canonical page: [https://chrome-stats.com/d/com.xerox.experience](https://chrome-stats.com/d/com.xerox.experience)

## Overview

- **ID:** `com.xerox.experience`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Xerox Corporation
- **Category:** PRODUCTIVITY
- **Downloads:** 440,235
- **Rating:** 3.77 / 5 (1,111 ratings)
- **Version:** 1.7.4.9
- **Last updated:** 2026-07-02
- **First published:** 2022-11-07
- **Publisher country:** US
- **Size:** 53 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.xerox.experience)
- **Website:** [https://www.xerox.com/easyassist](https://www.xerox.com/easyassist)
- **Privacy policy:** [http://www.xerox.com/about-xerox/privacy-policy/enus.html](http://www.xerox.com/about-xerox/privacy-policy/enus.html)

## Description

Xerox® Easy Assist is a user-friendly mobile app designed to simplify the installation and management of Xerox printers and multifunction devices. It enables users to quickly set up their devices with guided instructions, monitor printer performance, and access self-support services without needing IT assistance.

Key features include streamlined device setup, the ability to browse and print documents directly from the app, supply level monitoring with easy reordering of genuine Xerox supplies, real-time troubleshooting support, and enhanced security through device admin password management. This app ensures productivity and convenience for mobile users by providing a comprehensive solution for printer management.

## Rankings

- #107,126 — Overall
- #22 — easy

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_LOCAL_NETWORK`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.CHANGE_WIFI_MULTICAST_STATE`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.READ_LOGS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.xerox.experience.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Many reviews show the app as easy to use and somewhat helpful for setup, but repeated issues with printing and connectivity dominate. Users struggle with PDFs, network/Wi‑Fi Direct connections, and compatibility with older Xerox models, while some reports describe false success messages or queued jobs that don’t print. Overall sentiment is mixed-to-negative despite occasional usable features and status visibility.

### Pros

- Simple and straightforward to use
- Helpful for setting up the printer
- Shows printer status/details (e.g., toner level and page count)
- Works well for basic printing on some printers

### Cons

- PDFs and common formats are not printed or not supported (files not printable, PDF printing blocked)
- Cannot connect to network or Wi‑Fi Direct printers; IP-based connections often fail
- Printing from Android apps or the system print dialog frequently fails or prints nothing
- Compatibility gaps with older Xerox models (e.g., 3020, 3025, 6015) and some WorkCentre models
- Test page can fail or report success while nothing actually prints; queued jobs don print

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.xerox.experience)