# My Utility Account - Mobile

> WSC offers a convenient way to check your account information and receive alerts

Canonical page: [https://chrome-stats.com/d/com.wsc.scm\_mobile](https://chrome-stats.com/d/com.wsc.scm_mobile)

## Overview

- **ID:** `com.wsc.scm_mobile`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Smart Energy Water
- **Category:** BUSINESS
- **Downloads:** 62,079
- **Rating:** 4.44 / 5 (757 ratings)
- **Version:** 1.9
- **Last updated:** 2024-04-05
- **First published:** 2019-02-03
- **Publisher country:** US
- **Size:** 23 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.wsc.scm_mobile)
- **Website:** [https://u1.smartcmobile.com/wsc/default.aspx](https://u1.smartcmobile.com/wsc/default.aspx)
- **Privacy policy:** [https://account.myutility.us/account/PrivacyPolicy.aspx](https://account.myutility.us/account/PrivacyPolicy.aspx)

## Description

My Utility Account - Mobile is a feature-rich app by Water Services Corporation designed to simplify managing your water utility services. With this app, users can easily view and pay utility bills, monitor and compare their water usage, and receive alerts about current or planned outages. The app also supports multi-channel communication with the utility, ensuring seamless customer service. Additionally, it provides helpful educational tips on water conservation, empowering users to be more eco-friendly and efficient.

This mobile extension provides a comprehensive and convenient way to keep your utility account in check, making bill management and usage tracking accessible anytime and anywhere. Whether you want to stay informed about outages or receive valuable advice on saving water, the My Utility Account app has you covered.

## Rankings

- #273,440 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ASSISTED_GPS`
- `android.permission.ACCESS_CELL_ID`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_COURSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_MEDIA_VIDEO`
- `android.permission.READ_PHONE_STATE`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Many users report significant problems with the My Utility Account app, including persistent crashes, login difficulties, and failure to load or process payments. The app often stalls on the configuration screen and password reset emails are not received, preventing access. Payment features are unreliable or unavailable, causing frustration. Although some found it user-friendly initially, repeated issues and lack of developer response have severely impacted usability and trust.

### Pros

- User-friendly layout and intuitive navigation was mentioned once as a positive aspect.
- The app worked well initially before issues arose, as noted by some users.

### Cons

- The app frequently crashes on startup or during use, making it unreliable.
- Users are unable to log in or reset their password due to not receiving reset emails or authentication issues.
- The app often gets stuck on a 'configuring' screen and never fully loads.
- Multiple users report inability to pay bills through the app, with errors or the app being non-functional for weeks or months.
- Customer service and app support appear unresponsive; issues remain unresolved for long periods.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.wsc.scm_mobile)