# Waitrose & Partners

> Simple. Delicious. Delivered.

Canonical page: [https://chrome-stats.com/d/com.waitrose.groceries](https://chrome-stats.com/d/com.waitrose.groceries)

## Overview

- **ID:** `com.waitrose.groceries`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Waitrose Ltd
- **Category:** SHOPPING
- **Downloads:** 2,067,173
- **Rating:** 4.60 / 5 (26,663 ratings)
- **Last updated:** 2026-09-07
- **First published:** 2026-08-03
- **Publisher country:** GB
- **Data as of:** 2026-09-10
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.waitrose.groceries)
- **Website:** [http://www.waitrose.com](http://www.waitrose.com/)
- **Privacy policy:** [https://www.waitrose.com/content/waitrose/en/corporate\_information\_home/corporate\_information/legal\_notices/privacy-notice.html](https://www.waitrose.com/content/waitrose/en/corporate_information_home/corporate_information/legal_notices/privacy-notice.html)

## Description

The Waitrose & Partners Chrome extension simplifies your grocery shopping experience. Whether you're at home or on the move, you can easily browse products, create orders, and manage deliveries or Click & Collect slots right from the app. Seamlessly sync your trolley and account details between the app and waitrose.com to continue shopping effortlessly.

Members of myWaitrose can enjoy digital card benefits, including offers and the innovative ScanPayGo feature — scan items as you shop, see your running total, and check out quickly using your mobile phone. The app also offers a convenient Favourites list, home screen shortcuts, and the ability to add delivery and collection slots directly to your calendar, ensuring stress-free meal planning and celebrations.

## Rankings

- #44,116 — Overall

## Review summary

Users appreciate the app's in-store scanning and checkout features, the quality and variety of Waitrose products, and friendly store staff. However, many express frustration over app performance issues such as excessive tracking, frequent logout, and poor voucher system design that limits usability and relevance. Customer service is reported as unhelpful, with issues in app navigation and ordering processes causing inconvenience. Technical bugs like difficulties connecting loyalty cards and data overuse further detract from the experience. Improvements to voucher handling, app stability, and customer support are strongly needed.

### Pros

- Good for in-store shopping, scanning, and checkout experience.
- High quality and good variety of food products.
- Helpful and friendly staff in-store.
- App improvements allowing voucher selection without interrupting scanning are appreciated.
- Pleasant delivery service.

### Cons

- App consumes excessive mobile data and has many tracking requests to third parties without user control.
- Frequent logout and session expiration issues, causing inconvenience, especially at checkout.
- Voucher system is restrictive, often allowing limited simultaneous voucher use, and many vouchers are irrelevant or unavailable in-store.
- Poor customer service and lack of responsive support channels, as well as no chat function.
- App navigation issues such as lack of home/back buttons, no recipe search, and poor voucher browsing interface (horizontal swipe vs vertical).
- Ordering system issues: difficulty booking delivery/collection slots, delays and cancellations without proper communication.
- Bugs connecting physical loyalty cards to the app, causing freezing and frustration.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.waitrose.groceries)