# Virtuo: Hassle-free Car Rental

> Need a hassle-free city escape? Book a premium hire car for pick up or delivery

Canonical page: [https://chrome-stats.com/d/com.virtuo.customer](https://chrome-stats.com/d/com.virtuo.customer)

## Overview

- **ID:** `com.virtuo.customer`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Virtuo Technologies
- **Category:** TRAVEL\_AND\_LOCAL
- **Downloads:** 1,287,311
- **Rating:** 4.30 / 5 (7,916 ratings)
- **Version:** 5.2.17
- **Last updated:** 2026-05-28
- **First published:** 2016-05-18
- **Publisher country:** FR
- **Size:** 64 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.virtuo.customer)
- **Website:** [http://www.govirtuo.com](http://www.govirtuo.com/)
- **Privacy policy:** [https://www.govirtuo.com/en/legal/privacy-policy](https://www.govirtuo.com/en/legal/privacy-policy)

## Description

Virtuo offers a seamless car rental experience with premium vehicles you can book and unlock entirely via your smartphone. Say goodbye to paperwork, queues, and hidden fees — simply choose, reserve, unlock, and drive!

With a broad selection of high-end cars including Mercedes, BMW, Tesla, and more, Virtuo caters to your every travel need across major UK and European cities. Enjoy the convenience of car delivery to your door in select locations like London, Paris, and Barcelona. The app lets you manage everything from signup using just a selfie and license upload, to flexible rental modifications and multiple driver options.

Equipped with the latest technology such as Apple CarPlay, GPS, and rear view cameras, Virtuo makes road trips and urban escapes effortless and enjoyable. Their 24/7 customer service ensures support whenever you need it. Whether it's a quick city trip or a longer holiday adventure, Virtuo is your hassle-free premium car rental partner.

## Rankings

- #58,989 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_CONNECTED_DEVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.REORDER_TASKS`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `com.huawei.appmarket.service.commondata.permission.GET_COMMON_DATA`
- `com.samsung.android.mapsagent.permission.READ_APP_INFO`
- `com.virtuo.customer.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.virtuo.customer.permission.C2D_MESSAGE`

## Review summary

Reviews praise Virtuo for an easy, hassle-free app experience and good cars, with modern conveniences like app-based car access and photo checks. Recurrent issues are weak customer support, frequent app bugs, unclear refunds/fees, and inconsistent vehicle availability or regional operation status, which loom large in user sentiment.

### Pros

- Easy-to-use, hassle-free rental process and sign-up
- Good quality cars and generally positive driving experience
- App-based convenience features (unlock via app, end-of-rental photo checks)
- Modern, fast, and convenient alternative to traditional car rental

### Cons

- Poor customer service and slow/unhelpful support
- Frequent app reliability issues and bugs (server errors, bans, crashes)
- Opaque refunds and fees with unclear refund amounts or timing
- Inconsistent car availability and regional operation status (region closures, limited coverage)

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.virtuo.customer)