Virtual Assist

Name: Virtual Assist
Rating: 3.08 (520 reviews)
Author: The Allstate Corporation

Virtual Assist allows you to chat and share video with representatives.

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Virtual Assist is a powerful Chrome extension designed to facilitate seamless communication between users and service representatives. It allows you to instantly connect with a representative via video chat without the need for an appointment, making customer support more accessible and immediate. With Virtual Assist, you can easily switch between your front-facing and back-facing cameras during calls, allowing you to show details such as damage or issues directly to the representative while maintaining face-to-face interaction.

This extension enhances support experiences by combining video and chat functionalities, enabling real-time communication that is both personal and efficient. Whether you need assistance troubleshooting a problem or showcasing an item, Virtual Assist brings customer service right to your browser with simplicity and convenience.

App Communication Productivity Utilities

By:

The Allstate Corporation

Downloads:

352,798 1.12K

Rating:

3.08

(520) 1 new ratings

Version:

3.6.21 Last updated: 2025-06-12

Version code:

Creation date:

2017-03-31

Permissions:

android.permission.ACCESS_NETWORK_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_CONNECT
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.READ_PHONE_STATE
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.RECORD_AUDIO

Size:

62.69MB

Email:

ar*****@gmail.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-07-18

Ranking

# 106,402 ▲ 108

User reviews

Users of the Virtual Assist app praise its potential to facilitate timely damage inspection through remote photo and video submission and commend helpful adjusters. However, widespread technical problems such as dropped calls, poor video/audio quality, and high battery consumption significantly hamper its usability. Long wait times, forced app installation on personal devices, and inefficient claims processing lead to frustration among users, especially service advisors. While the app aims to simplify claims handling, many find it complicates communication and damages assessment, making it less effective overall.

Pros

Some users experienced friendly and helpful adjusters who guided them effectively through the app.
The app offers a convenient way to submit photos and videos for vehicle damage inspection remotely, saving time compared to in-person inspections.
When functioning properly, the app provides a fairly easy and time-saving claims inspection process.

Cons

The app frequently suffers from technical issues such as dropped calls, poor video and audio quality, and connection problems.
Users express frustration with long wait times and ineffective communication, often leading to multiple call attempts or no callback at all.
The app consumes high battery power and requires strong Wi-Fi for quality performance, making it difficult to use in certain environments.
Many users feel the app is cumbersome, especially for service advisors who are forced to use it on personal devices, and believe it complicates rather than simplifies the claims process.
There is dissatisfaction with the overall claims handling behind the app, including low estimates, inaccurate damage assessment, and inefficient supplement reviews.

Recent reviews

Requiring service advisors to download an app to their personal phones in order to properly communicate that a vehicle needs to be towed to another shop is stupid. "The transfer case is moving, and it should be stationary. See transmission shop," should be enough to communicate that a car needs to go to a transmission shop; not a body shop. It should only require a simple phone call; not a face-to-face conversation on an app I never wanted to install. I'm not paid to be the customer's adjuster.

Jo*****, 2024-09-22

1st call: Answered then hung up after 20 seconds. 2nd call: Talked to person for 30 seconds before it hung up again. 3rd call: Spoke to gentleman who, after talking and reading my claim said he had to transfer me to someone else as he didn't have the classification to resolve my issue. 4th call (successful xfer): After 10 mins person said she couldn't help and gave me phone# of field inspector. Even if people on other end are competent, this app is infuriating!