# ViewPoint Mobile

> Real-time, 1-touch communications with everyone in your organization!

Canonical page: [https://chrome-stats.com/d/com.vertical.viewpoint](https://chrome-stats.com/d/com.vertical.viewpoint)

## Overview

- **ID:** `com.vertical.viewpoint`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Vertical Communications
- **Category:** COMMUNICATION
- **Downloads:** 26,103
- **Rating:** 2.02 / 5 (144 ratings)
- **Version:** 3.6.2
- **Last updated:** 2025-10-14
- **First published:** 2012-10-04
- **Publisher country:** US
- **Size:** 26 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.vertical.viewpoint)
- **Website:** [http://www.vertical.com/mobility](http://www.vertical.com/mobility)
- **Privacy policy:** [http://www.vertical.com/vertical/privacy](http://www.vertical.com/vertical/privacy)

## Description

ViewPoint Mobile is a powerful Chrome extension designed exclusively for Wave IP Phone system users. It brings all the advanced call handling and presence management features from your office phone system right to your Android device, ensuring seamless communication from anywhere. Key features include enhanced call handling with one-touch dialing over data networks or cellular lines, seamless call redirection between devices, CRM integration for contextual calls, and intuitive call management tools like transfers, conferences, recordings, and real-time annotations.

Simplify your contact management with a unified view of corporate directories, personal contacts, and customizable favorites. Stay informed with real-time presence indicators across your organization, department, or branch offices and personalize your status updates. Additionally, ViewPoint Mobile offers consolidated call history, secure mobile messaging with compliance monitoring, visual voicemail unification, and flexible call recording capabilities with searchable annotations. Perfect for remote or mobile professionals, this extension maximizes communication efficiency while maintaining security and compliance standards.

## Rankings

- #390,732 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACTION_MANAGE_OVERLAY_PERMISSION`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.CAMERA`
- `android.permission.DISABLE_KEYGUARD`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MICROPHONE`
- `android.permission.GET_TASKS`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_OWNER_DATA`
- `android.permission.READ_PHONE_STATE`
- `android.permission.READ_PRIVILEGED_PHONE_STATE`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.vertical.viewpoint.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users rely on ViewPoint Mobile for work calls and voicemail access, appreciating its call handling features. However, many report it frequently crashes, especially on newer Android devices like Samsung S21 with Android 11/12. Call quality issues and microphone sensitivity force users to speak loudly. Limited functionality and poor WiFi connectivity are common complaints. Lack of updates and poor developer support frustrate users. Overall, while useful in theory, the app suffers from significant stability and compatibility problems that impair its usability.

### Pros

- Allows making and receiving calls and listening to voicemails.
- Useful for work, especially for users wanting to separate personal and work calls.
- User friendly interface with decent voice call quality on some devices.

### Cons

- Frequent crashes and freezing, especially when opening the app or listening to voicemails.
- Poor call quality and microphone sensitivity requiring users to raise their voice.
- Does not work properly on newer Android versions (Android 11 and 12) and recent Samsung models.
- Cannot perform advanced functions like parking callers; limited voicemail access only to own mailbox.
- Connectivity issues on home WiFi; requires corporate WiFi or mobile data to function properly.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.vertical.viewpoint)