# My Utilita

> Top-ups & Payments, Balance Estimates, Usage, Bills, POWER UP, Notifications

Canonical page: [https://chrome-stats.com/d/com.utilita.customerapp](https://chrome-stats.com/d/com.utilita.customerapp)

## Overview

- **ID:** `com.utilita.customerapp`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Utilita Energy Limited
- **Category:** HOUSE\_AND\_HOME
- **Downloads:** 1,377,298
- **Rating:** 4.25 / 5 (61,566 ratings)
- **Last updated:** 2026-08-20
- **First published:** 2026-06-02
- **Publisher country:** GB
- **Data as of:** 2026-09-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.utilita.customerapp)
- **Website:** [https://utilita.co.uk/](https://utilita.co.uk/)
- **Privacy policy:** [https://utilita.co.uk/terms#privacy](https://utilita.co.uk/terms#privacy)

## Description

**My Utilita** puts your energy management at your fingertips, providing comprehensive control over your energy usage and expenses. With this Chrome extension, users can effortlessly check their energy credit or bills, make quick top-ups, and securely save payment card details for seamless transactions.

Stay informed by tracking your energy consumption, submitting meter readings, and applying for POWER UP to boost your energy usage when needed. Engage with exclusive rewards through Utilita Extra and refer friends to enjoy additional benefits. Real-time notifications ensure you never miss important updates, making My Utilita your all-in-one energy companion for smarter, simpler energy management.

## Rankings

- #56,559 — Overall

## Review summary

Users find the My Utilita app easy for topping up energy meters and appreciate additional features like competitions and financial assistance. However, many experience frequent technical problems including app errors, inaccurate meter readings, and delayed credit application to meters. Support services often fail to resolve issues, and smart meter connectivity is unreliable. These recurring problems lead to frustration despite the app's ease of use and useful features.

### Pros

- Easy to navigate and use for topping up meters from anywhere at any time.
- Ability to top up quickly through the app or website.
- App offers additional features such as competitions and customizable app icon colors.
- Offers financial assistance options and power-up feature to borrow credit and repay in installments.
- Allows monitoring of electricity and gas usage and account control in one place.

### Cons

- Persistent technical issues causing the app to display error messages and preventing access to the home screen or account details for months.
- Inaccurate or delayed meter readings and balance information leading to confusion about actual credit.
- Difficulties with credit being applied correctly to both gas and electric meters, often only one meter is credited.
- Poor customer service responsiveness and support, with long wait times and lack of resolution for smart meter or app issues.
- Smart hub and in-home display frequently not working or connecting properly, causing frustration and inconvenience.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.utilita.customerapp)