# UBIQUITOUS > OCS Ubiquitous Helpdesk: Streamline Support Anytime, Anywhere Canonical page: [https://chrome-stats.com/d/com.ubiquitous.android](https://chrome-stats.com/d/com.ubiquitous.android) ## Overview - **ID:** `com.ubiquitous.android` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Sixth Energy Technologies Pvt Ltd - **Category:** PRODUCTIVITY - **Downloads:** 101 - **Version:** 1.2.5.3 - **Last updated:** 2026-06-04 - **First published:** 2026-03-01 - **Publisher country:** IN - **Size:** 68 MB - **Data as of:** 2026-09-20 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.ubiquitous.android) - **Privacy policy:** [https://6thenergy.com/privacy-policy/](https://6thenergy.com/privacy-policy/) ## Description The OCS Ubiquitous Helpdesk App for Android empowers employees, managers, technicians and end-users with instant access to core service desk capabilities—directly from their mobile devices. Whether you’re a customer raising a request or a technician resolving issues, this app ensures seamless, on-the-go support with OTP or credential-based login for secure and hassle-free access.

Why Choose OCS Ubiquitous Helpdesk?

- 24/7 Accessibility: Your helpdesk is always available, ensuring timely support and resolutions for customers and employees.

- User-Friendly Interface: Intuitive design for quick ticket creation, assignment and tracking.

- Real-Time Updates: Stay informed with live status changes, notifications and historical data for efficient troubleshooting.

- Multi-Role Functionality: Tailored features for customers, employees and technicians to streamline workflows.

For Customers/End-Users:
- Create Service Requests Anytime, Anywhere:
Submit tickets with priority, department, category, subcategory, TAT (Turnaround Time), location, and detailed descriptions.
Attach relevant documents (e.g., images, PDFs) for faster resolution.

- Track and Manage Tickets:
Monitor the status of raised tickets in real time.
Reopen tickets if unresolved or unsatisfied.

- Provide Feedback:
Share ratings and suggestions to help improve services.

For Employees/Managers:
- Efficient Ticket Management:
Submit, assign, and track tickets for technicians.
Monitor real-time updates and ensure adherence to TAT (Turnaround Time) to avoid escalations.

- Asset Management:
Maintain and update asset information for better resource tracking.

- Collaborate with Comments:
Add internal notes or comments to tickets for team coordination.

- View Customer Requests:
Check the status of all customer-raised requests in one place.

For Technicians:
- Real-Time Ticket Alerts:
Receive instant notifications for new or high-priority tickets.

- Prioritize and Resolve:
Track open and high-priority tickets for efficient workflow management.

- Update and Document:
Add resolutions, observations, and future notes for customers.
Reference historical ticket data for quicker troubleshooting.

- Seamless Communication:
Engage with customers through in-app updates and comments.

Key Features:
- OTP & Credential Login: Secure and easy access.
- Multi-Department Support: Assign tickets to the right team.
- Attachment Support: Upload documents for context.
- Feedback System: Improve services with customer input.
- Real-Time Notifications: Stay updated on ticket progress.
- Historical Data Access: Reference past tickets for better solutions.

Who Is This App For?

- Businesses looking to streamline their customer/IT support.
- Technicians who need mobile access to tickets and resolutions.
- Employees who want to raise or track service requests effortlessly.
- Managers who require real-time oversight of helpdesk operations. ## Rankings - #1,986,573 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_ADSERVICES_AD_ID` - `android.permission.ACCESS_ADSERVICES_ATTRIBUTION` - `android.permission.ACCESS_COARSE_LOCATION` - `android.permission.ACCESS_FINE_LOCATION` - `android.permission.ACCESS_MEDIA_LOCATION` - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.ACCESS_WIFI_STATE` - `android.permission.ASWP_FUPLOAD` - `android.permission.BLUETOOTH` - `android.permission.BLUETOOTH_ADMIN` - `android.permission.BLUETOOTH_CONNECT` - `android.permission.BLUETOOTH_SCAN` - `android.permission.CAMERA` - `android.permission.FLASHLIGHT` - `android.permission.GET_ACCOUNTS` - `android.permission.INTERNET` - `android.permission.NFC` - `android.permission.READ_PHONE_STATE` - `android.permission.READ_PRIVILEGED_PHONE_STATE` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.RECORD_AUDIO` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `com.android.vending.CHECK_LICENSE` - `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE` - `com.google.android.providers.gsf.permission.READ_GSERVICES` - `com.ubiquitous.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` ## Similar extensions and apps - [OSCO IT Helpdesk](https://chrome-stats.com/d/com.oscorn.smarthelpdesk) — 37 users - [SoftBCom Service Desk Mobile](https://chrome-stats.com/d/de.softbcom.smp) — 25 users - [IT desk](https://chrome-stats.com/d/com.alburj.ae.ticket_system_v1) — 36 users - [Okdesk. Field service & CMMS](https://chrome-stats.com/d/ru.okdesk.mobile) — 33,394 users - [OST Help Desk](https://chrome-stats.com/d/com.os_helpdesk) — 21 users - [OCS ABI Technician](https://chrome-stats.com/d/com.ocs.abi) — 109 users - [Helpdesk UAT](https://chrome-stats.com/d/com.uat.helpdesk) — 5 users - [OBC Cloud](https://chrome-stats.com/d/com.obccloud.mobile) — 75 users - [SuoDesk – Help Desk App](https://chrome-stats.com/d/suo.desk) — 11 users - [OCC | Mobile](https://chrome-stats.com/d/opencareconnect.occmobile) — 1,284 users - [OPSCENTER](https://chrome-stats.com/d/com.opterus.mobileapp.ops_center) — 55,752 users, 3.19 / 5 - [Contaque Helpdesk](https://chrome-stats.com/d/com.contaque.ticket) — 25 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.ubiquitous.android)