# Tu Tecnico > Manage IT support tickets, reply to clients and track your team in real time. Canonical page: [https://chrome-stats.com/d/com.tutecnico.mobileapp](https://chrome-stats.com/d/com.tutecnico.mobileapp) ## Overview - **ID:** `com.tutecnico.mobileapp` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Sky Outsource Inc - **Category:** BUSINESS - **Downloads:** 52 - **Version:** 1.7.7 - **Last updated:** 2026-09-01 - **First published:** 2026-07-03 - **Publisher country:** PA - **Size:** 30 MB - **Data as of:** 2026-09-06 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.tutecnico.mobileapp) - **Website:** [https://www.tu-tecnico.com](https://www.tu-tecnico.com/) - **Privacy policy:** [https://tu-tecnico.com/privacy](https://tu-tecnico.com/privacy) ## Description Tu TΓ©cnico puts your helpdesk in your pocket. Whether you're in the office or on the go, stay on top of every support ticket, client conversation and team task β€” without needing to be at your desk.

For support agents and administrators:

🎫 Full ticket management
View, search and filter tickets by status, priority or assigned agent. See the complete conversation history for every client request, including attachments and internal notes.

πŸ’¬ Reply from anywhere
Write replies, add CC recipients, set the ticket status after sending and resolve issues without opening a laptop. The reply experience mirrors your web portal β€” including To and CC fields, just like email.

πŸ”’ Internal notes
Communicate privately with your team without the client seeing it. Internal notes are clearly marked within the conversation thread.

πŸ‘€ Agent assignment
Assign or reassign tickets to any team member with a single tap. The agent picker shows availability and current workload at a glance.

⬆️ Support level escalation
Escalate incidents to Level 2 or Level 3 support directly from the ticket when the situation demands it.

πŸ“Š Live dashboard
Monitor open tickets, resolved count, average response time and average resolution time β€” by day, week, month or year. The agent leaderboard keeps your team accountable.

πŸ”” Instant push notifications
Get notified the moment a ticket is assigned to you, a client replies or a ticket status changes. Badge count keeps unread activity visible on your home screen.

🎨 Fully customizable
Choose from 8 accent color themes, switch between Spanish and English, and enable dark mode β€” all saved automatically to your device.

πŸ” Secure login
Sign in with Face ID or fingerprint recognition. Your credentials are stored encrypted on-device using the platform's secure storage. ## Rankings - #2,228,408 β€” Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.CAMERA` - `android.permission.INTERNET` - `android.permission.POST_NOTIFICATIONS` - `android.permission.READ_APP_BADGE` - `android.permission.READ_EXTERNAL_STORAGE` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.RECORD_AUDIO` - `android.permission.SYSTEM_ALERT_WINDOW` - `android.permission.USE_BIOMETRIC` - `android.permission.USE_FINGERPRINT` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `android.permission.WRITE_EXTERNAL_STORAGE` - `com.anddoes.launcher.permission.UPDATE_COUNT` - `com.google.android.c2dm.permission.RECEIVE` - `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE` - `com.htc.launcher.permission.READ_SETTINGS` - `com.htc.launcher.permission.UPDATE_SHORTCUT` - `com.huawei.android.launcher.permission.CHANGE_BADGE` - `com.huawei.android.launcher.permission.READ_SETTINGS` - `com.huawei.android.launcher.permission.WRITE_SETTINGS` - `com.majeur.launcher.permission.UPDATE_BADGE` - `com.oppo.launcher.permission.READ_SETTINGS` - `com.oppo.launcher.permission.WRITE_SETTINGS` - `com.sec.android.provider.badge.permission.READ` - `com.sec.android.provider.badge.permission.WRITE` - `com.sonyericsson.home.permission.BROADCAST_BADGE` - `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE` - `com.tutecnico.mobileapp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` - `me.everything.badger.permission.BADGE_COUNT_READ` - `me.everything.badger.permission.BADGE_COUNT_WRITE` ## Similar extensions and apps - [Assistant](https://chrome-stats.com/d/io.samirgroup.ticketingapp) β€” 876 users - [Assistant](https://chrome-stats.com/d/io.samirgroup.ticketingapp.egypt) β€” 19 users - [Teamwork Desk](https://chrome-stats.com/d/com.teamwork.mobile.desk) β€” 17,169 users, 2.67 / 5 - [TixDesk](https://chrome-stats.com/d/com.tixdesk.app) β€” 29 users - [Support Internet App Tecnicos](https://chrome-stats.com/d/supportop.ispcube.com) β€” 130 users - [Jet Desk](https://chrome-stats.com/d/com.jetboosters.jetdesk) β€” 9 users - [Servicing24 Client](https://chrome-stats.com/d/com.silicon.servicing24) β€” 74 users - [CHN IT Support](https://chrome-stats.com/d/com.chnindia.itsupport) β€” 17 users - [Helptal](https://chrome-stats.com/d/com.helptal.agent) β€” 1 users - [Jitbit Helpdesk](https://chrome-stats.com/d/com.jitbit.helpdesk2) β€” 20,903 users, 3.00 / 5 - [Quickdesk: Helpdesk Tickets](https://chrome-stats.com/d/com.quickdesk.app) β€” 7 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.tutecnico.mobileapp)