# TruTicket

> TrustLab helpdesk on the go — raise, track and resolve support tickets fast.

Canonical page: [https://chrome-stats.com/d/com.trustlab.trustticket](https://chrome-stats.com/d/com.trustlab.trustticket)

## Overview

- **ID:** `com.trustlab.trustticket`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** TrustLab Diagnostics
- **Category:** BUSINESS
- **Downloads:** 36
- **Last updated:** 2026-08-11
- **First published:** 2026-07-17
- **Publisher country:** IN
- **Data as of:** 2026-09-06
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.trustlab.trustticket)
- **Privacy policy:** [https://mytrustlab.com/app-privacy](https://mytrustlab.com/app-privacy)

## Description

TruTicket is the official mobile companion for the TrustLab helpdesk<br>platform. Built for teams who don&#39;t sit at a desk, it puts your support<br>queue, ticket history and customer conversations on your phone — so you<br>can raise an issue, reply to a customer or escalate a blocker without<br>ever opening a laptop.<br><br>WHO IT&#39;S FOR<br>TruTicket is for the staff, field engineers, branch coordinators and<br>support agents who already use the TrustLab CRM on the web. Sign in<br>with your existing TrustLab credentials — no separate account, no extra<br>setup.<br><br>WHAT YOU CAN DO<br><br>• Raise a ticket in seconds<br>  Pick a location, department, category and priority, describe the<br>  issue with a rich-text editor (bold, lists, colour, highlights) and<br>  attach screenshots, PDFs, Word docs or spreadsheets straight from<br>  your phone. Your raise-access rules from the CRM are respected, so<br>  you only see the departments you&#39;re allowed to log against.<br><br>• Track everything in one place<br>  A clean home dashboard shows your Open, Assigned, Overdue and<br>  Escalated counts at a glance. Tap any tile to drill in. The tickets<br>  list supports search, filters (status, priority, raised-by, assigned-<br>  to, location, department) and pull-to-refresh, with smooth pagination<br>  for large queues.<br><br>• Have real conversations<br>  Every ticket has a full thread — replies, system events,<br>  acknowledgements and attachments — laid out chronologically. Reply<br>  inline, mark internal notes, view who is currently assigned and see<br>  SLA timers for response and resolution due.<br><br>• Stay in the loop with push notifications<br>  Get a real-time push the moment a ticket is assigned to you, gets a<br>  new reply, is escalated, reopened or breaches SLA. An unread badge<br>  on the app icon keeps the count visible. Open the notification and<br>  you go straight to the relevant ticket.<br><br>• Escalate the right way<br>  Raise the level on tickets that are stuck, with a reason — and your<br>  CRM&#39;s escalation matrix is honoured server-side. Only the assignee,<br>  added helpers or admins can escalate, exactly as configured.<br><br>• Close the loop<br>  Acknowledge, resolve, reopen or close tickets from the same screen.<br>  Customers can rate the resolution (CSAT) so you can track support<br>  quality over time.<br><br>• Manage your profile<br>  Update your phone, email and photo. Change your password from inside<br>  the app — no need to log in to the web panel.<br><br>DESIGN &amp; PERFORMANCE<br><br>TruTicket is built natively with React Native, follows Material design<br>patterns, and uses shimmer skeletons (not spinners) for instant-feeling<br>screen transitions. Offline-friendly caching means recently-viewed<br>tickets stay readable even on a flaky connection, and the app re-syncs<br>automatically when you come back online.

## Rankings

- #2,372,427 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.trustlab.trustticket)