# Shell Recharge

> Has been integrated into the Shell App

Canonical page: [https://chrome-stats.com/d/com.thenewmotion.thenewmotion](https://chrome-stats.com/d/com.thenewmotion.thenewmotion)

## Overview

- **ID:** `com.thenewmotion.thenewmotion`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** Shell EV Charging Solutions BV
- **Category:** MAPS\_AND\_NAVIGATION
- **Downloads:** 1,282,154
- **Rating:** 2.67 / 5 (7,806 ratings)
- **Last updated:** 2026-03-25
- **First published:** 2014-05-31
- **Publisher country:** NL
- **Data as of:** 2026-03-27
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.thenewmotion.thenewmotion)
- **Website:** [http://www.shellrecharge.com/](http://www.shellrecharge.com/)
- **Privacy policy:** [https://shellrecharge.com/en-gb/privacy-policy](https://shellrecharge.com/en-gb/privacy-policy)

## Description

Shell Recharge has been integrated into the Shell App. The dedicated Shell Recharge Chrome extension is no longer required; all EV charging features are now available within the Shell App.

The updated Shell App combines charging, fueling, and rewards in one smart app. Search for 'Shell App' in the App Store and download it now to continue your on-the-go charging experience.

## Review summary

User reviews overwhelmingly describe Shell Recharge as unreliable on Android. Recurrent issues include failing to add/link payment methods, blocked or replacement-cards, and migration-related account problems after Shell’s app consolidation. The app frequently throws errors and requires force stops, with little to no effective customer support. Some users note very high charging rates and billing confusion. A minority mentions reasonable rates relative to alternatives, but stability and payment/billing problems dominate the overall sentiment.

### Pros

- Charging rates are considered reasonable compared with some alternatives (e.g., Zapmap).

### Cons

- Inability to add or link payment methods; the Continue button is hidden or payment setup fails.
- Shell Recharge card issues: card blocked or cannot order a new one; migration causes account confusion (old vs new accounts).
- App reliability problems: frequent errors like 'something went wrong' and need to force stop; overall unusable experience.
- Poor or unavailable customer support; hard to reach representatives or get timely help.
- Very high charging rates and billing/invoicing issues (e.g., 75p per kWh, confusing invoices).

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.thenewmotion.thenewmotion)